Richpanel Customer Service CRM

All-in-one Ticketing, Help Center, Live Chat. #1 Zendesk Alt.

Free plan available. Additional charges may apply.

Key values section

All channels. One inbox.

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

Save time on customer support

Design a beautiful help center and reduce tickets. Add FAQs, order tracking, return process, and product recommendations.

Get sales with Live Chat

Chat live with visitors, give product recommendations, share coupons and convert them to customers.

Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

2. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

3. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and onboarding

Launch date

Integrates with

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

2. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

3. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and onboarding

Launch date

Integrates with

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive

Starter

Free

  • 15 Help Center Flows
  • Live Chat
  • 3 Users

Starter

$300/month

or $250/month billed at $3,000 once per year

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$600/month

or $500/month billed at $6,000 once per year

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$900/month

or $750/month billed at $9,000 once per year

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

A Good Company

Location Sweden

Richpanel's features are far more extensive and really allowed us to streamline and automate many of our customer service processes. It is able to connect to Shopify directly through API, so you can update orders, process refunds etc directly from the platform which sealed the deal for us. Richpanel truly helped us take it to the next level of customer service.

WolfieChile

Location Chile

I loved this app for customer service and post-selling issues. This app is nice! The custom service works very fine and got all my question solved in short time. I used to use gmail like my customer service option but when you have so many customers it gets difficult, with this app i could merge all 3 of my customer services options into one, link the order, see tracking number, etc. Big time saver for stores with lots of customers. <3

Redcat Racing

Location United States

Great all-in-one app and super fast customer service! Richpanel is exactly what we were looking for.

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