Customer support
Richpanel Customer Service CRM

Richpanel Customer Service CRM

by Richpanel

Customer Support Made Easy - Helpdesk, Live Chat, Help Center

5.0 of 5 stars(33 reviews)
Free plan available. 14-day free trial. Additional charges may apply.
Add app

Manage all support channels

Respond faster on Live Chat, Email, Facebook, Instagram, Phone from one simple help desk. Upgrade from Zendesk, Freshdesk, Interccom.

Know your customers

See order data next to each ticket. Send tracking info, edit orders & issue refunds without leaving the helpdesk.

Automate 50% of your support

Resolve 50% of support tickets with intelligent self-service & help center. Your agents will never have to answer repetitive tickets again.

About Richpanel Customer Service CRM

Customer Service App used by 1,000+ Shopify stores. Richpanel makes it easy for agents to manage all support channels from one place.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.

Integrates with

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

See the app in action

Explore how the app works in an example store.

View example store

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Support

Pricing 14-day free trial

See all pricing options
Free

Free

  • 100 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store

Starter

$100/month

or $90/month billed at $1,080 once per year

$25 per 100 conversations

  • 500 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

Regular

$350/month

or $300/month billed at $3,600 once per year

$20 per 100 conversations

  • 2,000 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

Pro

$800/month

or $600/month billed at $7,200 once per year

$15 per 100 conversations

  • 6,000 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (33)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 33 reviews

Most recent reviews

Emmaline Bags Inc.

Rating
5 of 5 stars
Posted
February 23, 2021

We've needed a customer service solution for some time, and after reading about the self serve help desk that Richpanel offers, combined with the very positive reviews, I contacted them. We were given custom options that I think will really help us stay on top of customer service, and help us grow as a a business. I love that our customers can find answers at their fingertips, and that they will still feel that we are accessible to them if needed. All of my questions are answered quickly. These people know their stuff! They explain things very well, and offer knowledge about business growth and systems that will benefit. I am thrilled with the ease of setup and use, and it's already saving us time. Thank you to Richpanel, I look forward to our continued relationship.

Azuluna

Rating
5 of 5 stars
Posted
February 19, 2021

We had some questions about some functionalities of RichPanel and reached out to the helpdesk. The helpdesk was very swift in responding to our requests, and managed to help us to achieve our goals in setting up some automation configurations within RichPanel interface. Even though we are still on the free plan, we are still getting a very quick responses from them. The level of services are excellent, and would definitely recommend others to use their services.

Shibuya Laundry

Rating
5 of 5 stars
Posted
February 11, 2021

ultra fast technical support when I got a issue opening Richpanel. The fact we get 500 conversations for free and this level of service is insane to me. Definitely will keep using Richpanel for life with my current and any future business for sure.

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