The Customer Service Platform for Shopify & Shopify Plus Stores

Specially designed for ecommerce stores, support teams use Richpanel to efficiently manage all customer support from one place and reduce first response times.

With Richpanel you will:

1. Manage all your support channels from one place

Connect all your support channels - Live Chat, Email, Facebook, Instagram & WhatsApp. Respond to all messages from one simple, beautiful helpdesk.

2. Save customer support time

See and use order data, tracking info in your replies and canned responses. Easily change shipping address, cancel order or issue refunds without switching tabs.

3. Help customers help themselves

Create self-service scenarios in the helpcenter and instantly answer common, repeat questions. Leaving your support agents to work on issues that require their time and attention.

4. Automate your customer support

Upto 50% of ecommerce support queries are repetitive. Automate replies to questions like "Where is my order" or "Do you ship to my location". Use order info, tracking details inside your automations.

5. Assist agents with task bots

The task bots automatically collect visitor information, order details and issue type. So agents don't have to do this at the start of each conversation.

6. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

7. Help support teams to up-sell and cross-sell

Agents can share recommend products, create draft orders & convert support opportunities to revenues. They never have to leave the help desk.

8. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

11. Easily switch from Zendesk, Freshdesk or Helpscout.

Boost agent productivity & increase CSAT when you switch from Zendesk or Freshdesk, Helpscout or other help desk. Contact us for migration assistance.