Richpanel: AI Customer Support
- Pricing
-
From $89/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.7 (122)
- Developer
- Richpanel Inc
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Cut Costs, Reduce Tickets & Delight Your Customers With the AI-First Self-Service Platform.
The complete customer service platform. Automate repetitive queries with the Self-Service portal and let customers get instant resolutions 24x7. Manage all channels from one inbox. Improve productivity with AI powered replies. We provide FREE white glove migration and take you live in under 2 weeks. Book an demo on the website to learn more. Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Hire AI Employees: Double your support capacity & add new capabilities
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- ReCharge
- Yotpo
- Returnly
- Klaviyo
- Aircall
- 20+ integrations
Categories
Real-time messaging
Automated responses
Pricing
PRO
$89 / month
or $828/year and save 22%
$89 per additional user
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
14-day free trial
PRO MAX
$119 / month
or $1,188/year and save 17%
$119 per additional user
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
14-day free trial
Self Service
$119 / month
or $1,188/year and save 17%
$299 for each additional 20K orders
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve upto 50% issues automatically
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (122)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for reducing customer service workloads and enhancing operational efficiency. It features a user-friendly interface with live chat, support ticket management, and a self-service portal that helps customers resolve issues independently. The app supports multi-channel management from a single dashboard, offers quick issue resolution, and provides responsive support. The onboarding process is smooth with assistance readily available for setup and customization.
We've been using Richpanel for a while now, and it has significantly improved the way we manage customer support. The platform has made it so much easier to handle tickets efficiently, track conversations, and provide timely resolutions to our customers.
What really stands out is the level of support Richpanel offers — their team is incredibly knowledgeable, responsive, and approachable. Any time we’ve had questions or needed help with setup or troubleshooting, they’ve been quick to assist.
Overall, considering we haven't reached its full potential yet, Richpanel has helped streamline our support operations and improve the overall customer experience. Highly recommended for any business looking to scale their support team with the right tools!
We’ve been using it primarily for customer service, and I have to say, the automation is SUPERB once it’s properly configured! The setup is incredibly user-friendly, with no technical expertise needed, and their support team is there to guide you every step of the way. From intuitive navigation to time-saving automations, it really empowers agents and managers to focus on what matters. Truly one of the best CRMs out there!
We use Richpanel for both Paleovalley and Wild Pastures and it has been an absolute game changer for our customer support teams. The platform is intuitive, powerful, and has helped us consolidate support across multiple channels in one seamless dashboard. Our team has become more efficient, faster, and more organized thanks to Richpanel’s thoughtful design and automation features.
What really stands out is the dedicated support from the Richpanel team. They are always responsive, open to feedback, and genuinely invested in our success. We’ve been able to scale with confidence, improve customer satisfaction, and reduce first response times dramatically.
If you’re an eCommerce brand looking to elevate your customer experience, we highly recommend Richpanel. It is more than just a support tool, it is a partner in growth.
The teams at Paleovalley & Wild Pastures
Support
App support provided by Richpanel Inc.
Or visit their support portalFeatured in
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