Customer support
Customer Service & Tickets App

Customer Service & Tickets App

by Richpanel

Customer Support CRM, Helpdesk, Live Chat, Bots, Help Center

5.0 of 5 stars(39 reviews)
Free plan available. 14-day free trial. Additional charges may apply.
Add app

Connect all support channels

Respond faster on Live Chat, Email, Facebook, Instagram, Phone from one simple help desk. Upgrade from Zendesk, Freshdesk, Interccom.

See customer & order data

See Shopify order data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Auto-resolve 50% of tickets

Help your customers track orders, request returns, order edits, exchanges and other repetitive tasks without the help of agents.

About Customer Service & Tickets App

Richpanel is the Customer Service Helpdesk & CRM used by some of the biggest ecommerce merchants. Over 1,000+ Shopify stores use Richpanel daily to provide effortless customer support.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.

Integrates with

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Free

Free

  • 100 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Starter

$50/month

or $40/month billed at $480 once per year

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Regular

$250/month

or $200/month billed at $2,400 once per year

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect multiple stores

Self Service Pro

$750/month

or $500/month billed at $6,000 once per year

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • SELF SERVICE PORTAL
  • HELP CENTER

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (39)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 39 reviews

Most recent reviews

Passion Planner

Rating
5 of 5 stars
Posted
April 30, 2021

It's been a blast working with the Richpanel team from start to finish. Although we are still in our early stages after implementation, our team has appreciated the thoroughness of the Richpanel team to mediate concerns, answer questions, and provide a variety of solutions based on their expertise. They thrive on feedback in order to create a help desk platform that meets the needs of all teams and for that, it's been a great experience so far working with them.

TiZepo

Rating
5 of 5 stars
Posted
April 27, 2021

Amazing app and great customer service.
I use it in different stores, itlian, german and worldwilde and i'm always very happy whit this app. Absolutely reccomanded

Sugar Daddies Bakery by David and Greg

Rating
5 of 5 stars
Posted
April 27, 2021

Great App. Looking forward to centralized messaging and efficiency from automation. Love the support received to date!

View all reviews