Customer Service Ticket CRM

Customer Service Ticket CRM

by Richpanel

CRM for Customer support, Ticketing Helpdesk, Live Chat, Bots

5.0 of 5 stars(23 reviews)

Never miss a message

Customer support on Live Chat, Email, Facebook, Instagram, WhatsApp from one simple, beautiful help desk. Migrate from Zendesk or Freshdesk.

No more switching tabs

See & use order data in your replies. Send tracking info, edit orders & issue refunds without switching tabs.

Put support on autopilot

Resolve up to 50% of support issues with self-service & automation & chat bots.

About Customer Service Ticket CRM

Richpanel is a Customer Support & Help Center software used by 1,000+ Ecommerce stores. Specifically designed for high-volume, fast growing Shopify stores that want to grow customer service, without hiring more agents.

You can use Richpanel with Zendesk, Gorgias, Live Chat, Helpscout & Freshdesk. Or you can use Richpanel as a complete, stand-alone support system.

Book a call with Richpanel team to get all your questions answered and get a live demo. Talk to us on how to prepare for BFCM and holidays.

What can you do with Richpanel?

1. Support customers 24x7

Create self-service scenarios in the helpcenter and instantly answer common, repeat questions. Leaving your support agents to work on issues that require their time and attention.

2. Respond faster on email, phone, live chat, Facebook, Instagram & WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Phone channel supported via Aircall.

3. Save customer support time

See and use order data, tracking info, SmileIO points & ReCharge data in your replies and canned responses. Easily change shipping address, cancel order or issue refunds without switching tabs.

4. Automate your customer support

Upto 50% of ecommerce support queries are repetitive. Automate replies to questions like "Where is my order" or "Do you ship to my location".

5. Assist agents with task bots

The task bots automatically collect visitor information, order details and issue type. So agents don't have to do this at the start of each conversation.

6. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

7. Help support teams to up-sell and cross-sell

Agents can share recommend products, create draft orders & convert support opportunities to revenues. They never have to leave the help desk.

8. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

11. Easily switch from Zendesk, Gorgias, Freshdesk or Helpscout.

Boost agent productivity & increase CSAT when you switch from Zendesk, Gorgias, Freshdesk, Helpscout or other help desk. Contact us for migration assistance.

Integrates with

  • Smile,
  • ReCharge,
  • Aircall,
  • Facebook,
  • Instragram

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Pricing 14-day free trial

See all pricing options


  • 100 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store



or $50/month billed at $600 once per year

$30 per 100 conversations

  • 200 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store



or $150/month billed at $1,800 once per year

$25 per 100 conversations

  • 1,000 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • Connect up to 2 stores




or $500/month billed at $6,000 once per year

$15 per 100 conversations

  • 4,000 conversations/ month included

  • Unlimited Agents

  • Email + Chat + FB + Instagram + WhatsApp + Aircall


* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


This is exactly what I've been looking for. Since my business is small, I'm so grateful for their free plan. It fits my needs perfectly and when I reached out with a question they responded right away.


Richpanel and the team are AMAZING! The program is very easy to use and the team provides impeccable customer service. They tailored Richpanel to fit our team.


The Richpanel team is progressive, innovative and more importantly swift to understand and adapt to specific use cases. They are an amazing, dedicated team that cares about the success of their clients as well.