Help Center, Live Chat & CRM

Help Center, Live Chat & CRM

Free plan available. 14-day free trial. Additional charges may apply.
Rating (5)
Reviews
Developer
Richpanel Inc

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Integrates with

ReCharge, Yotpo, Aftership, Returnly, Attentive, 30+ Integrations

Automate 60% of your support tickets and let agents convert more visitors to purchase.

Richpanel help Ecommerce brands deliver exceptional customer service at scale. Richpanel help your customers find their answers quickly with self service and help your support agents work efficiently with an all-in-one helpdesk offering multichannel inbox, deep integrations with your tech stack to take order actions and intelligent assignment capabilities – delivering the level of service the modern ecommerce consumer demands is now effortless and scalable.

  • Customer self-service and live chat to provide immediate responses.
  • Measure revenue and performance of agents with support and revenue analytics
  • All-in-one helpdesk with complete customer history and Multichannel inbox

Pricing

14-day free trial

Free

Free

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$200/month

or $1,800/year and save 25%

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$500/month

or $4,800/year and save 20%

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$800/month

or $6,000/year and save 37%

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

Free

Free

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$200/month

or $1,800/year and save 25%

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$500/month

or $4,800/year and save 20%

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$800/month

or $6,000/year and save 37%

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

97 reviews
Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 22, 2022

I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.

Brute Force Training
United States
Time spent using app: 9 months
November 2, 2022

I've been trying to find the perfect Helpdesk/chat app for our website and have been through them all here on the Shopify AppStore. I must say that Richpanel is by far the best and their customer service is awesome, even though I'm still on the free plan! They will do everything they can to help you! Great app, and great service. I recommend it highly, No point to keep looking. Thanks, Richpanel team"!

Reyrr Athletics
Sweden
Time spent using app: 27 days
October 28, 2022

Great app to use to communicate with your clients. Amazing support. Got me back up and running in no time.

Marelli Exclusive
United States
Time spent using app: Almost 2 years

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Integrates with

ReCharge, Yotpo, Aftership, Returnly, Attentive, 30+ Integrations

Built by Richpanel Inc

About Richpanel Inc

1 app

5 average rating

3 years building apps for the Shopify App Store

Support

Send a message

1-415-498-1118

sales@richpanel.com

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