Richpanel Customer Support CRM

Name: Richpanel Customer Support CRM
Brand: Richpanel Inc
Rating: 5 (101 reviews)

From $29/month. 14-day free trial. Additional charges may apply.

Rating (5.0)

Reviews

101

Developer

Richpanel Inc

View demo store

self-service portal to automate repetitive questions

help desk with multichannel and shopify integration

Integrations with your entire tech stack

live chat campaigns. convert more visitors

Provide support at your convenience using the mobile app

Chat widget is designed Mobile first and works in all screens.

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Helpdesk software to automate repetitive tasks. Simple pricing that includes automation and AI.

Build customer loyalty with effortless customer service. Richpanel is a helpdesk and self-service powered by AI and GPT-4. The AI powered assistant learns from your previous conversations and automates tasks for agents so they can resolve more tickets in less time. The self-service portal enables customers to instantly resolve common issues in real-time. This reduces workload, boosts productivity, and enables agents to focus on converting more visitors.

Help agents resolve faster. Unify all channels, orders and apps in one screen.
Manage your staff efficiently with smart scheduling & assignment.
Connect high intent visitors with live chat agents using chat campaigns.
Let customers resolve repetitive queries immediately with a Self-Service portal.
Now with AI assistant to suggest personalised responses to customer queries.

Pricing

14-day free trial

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

Features include :
Email & Live chat
Facebook & Instagram
Shopify Integration
Basic reports
Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

Everything in Starter + :
SMS & phone channels
Round-robin assignment
CSAT & revenue reports
Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

Everything in Regular + :
Multilingual
Balanced assignment
Lite onboarding
Named success manager
Self service add-on : from $100/mo

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

Features include :
Email & Live chat
Facebook & Instagram
Shopify Integration
Basic reports
Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

Everything in Starter + :
SMS & phone channels
Round-robin assignment
CSAT & revenue reports
Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

Everything in Regular + :
Multilingual
Balanced assignment
Lite onboarding
Named success manager
Self service add-on : from $100/mo

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

101 reviews

Overall rating

Counts per rating level

99% of ratings are 5 stars
100
1% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for streamlining customer service and enhancing customer experiences. They praise its easy-to-use interface, customization options, and multi-channel communication handling. The app's seamless Shopify integration, affordability, and scalability are also appreciated. Merchants value the responsive support team, automation features, detailed customer and order information, and insightful analytics. It's reported to significantly increase efficiency in customer service operations.

November 2, 2022

I've been trying to find the perfect Helpdesk/chat app for our website and have been through them all here on the Shopify AppStore. I must say that Richpanel is by far the best and their customer service is awesome, even though I'm still on the free plan! They will do everything they can to help you! Great app, and great service. I recommend it highly, No point to keep looking. Thanks, Richpanel team"!

Reyrr Athletics

Sweden

10 months using the app

December 22, 2022

Thank you Richpanel!

All the information you need, all in one screen, able to take care of the customers with ease.

The support is amazing! They customized our screen and options to suit our specific needs.

Z Natural Foods

United States

About 1 year using the app

November 22, 2022

I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.

Brute Force Training

United States

9 months using the app

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