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Richpanel Helpdesk & Live Chat

Better customer service. Better live chat & FAQ. Better sales.

Free plan available. 14-day free trial. Additional charges may apply.

Key values section

All channels. One inbox.

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

Automate your work

Design self-service flows to answer common queries. Increase agent productivity with saved replies, smart assignments & automations.

Get more sales with Live Chat

Proactively engage customers with live chat. Give product recommendations, share coupons and convert them to customers.

App details

Richpanel Helpdesk & Live Chat

Richpanel Helpdesk & Live Chat

Richpanel is a Helpdesk ( Help center, Customer Support, Live chat & CRM ) for Ecommerce stores that helps you manage all your customer support channels in one place. Richpanel helps growing Shopify stores to increase the efficiency of their customer support team and reduce first response time.

Offering support becomes simple when a single system is managing all support channels. Richpanel gives you an all-in-one experience across Email, Live chat, Call, Facebook, Instagram, and even from your own contact support page with a unified view of your customers, order history and support tickets.

Richpanel lets you do more than just manage tickets. With powerful integrations with most popular apps ,you can edit your orders, modfly loyalty points, manage subscriptions & refunds, collect reviews and feedback from inside the helpdesk. This is why Richpanel is truly an all-in-one solution for customer service.

What truly sets Richpanel apart from any other help desk you can find is the self-serve automation. By using templates, automation rules and creating macros, you can automate repeated issues and enable the customers to help themselves. Save you time for solving more complex issues.

Here are some of the things you get by using Richpanel !

Manage all Support channels

  1. Manage conversions from Email, Live chat, Call, SMS, Whatsapp, Facebook, Instagram in a single Inbox.
  2. Get complete customer history. Understand the customer history easily.
  3. Improve efficiency simply by not juggling between platforms.

Self-Serve Automation

  1. Automate all repeated issues like “Where is my order?” by defining rules and chat flows.
  2. Reduce ticket volume by 50% with automation and say bye to ticket backlogs
  3. Make time for the agents to deliver world class customer service with automations.

Live Chat

  1. Engage with Customers in real time and let them know you are there to help.
  2. Provide product recommendations based on customer history.
  3. Use templates, Macros to provide instant responses.

Powerful Shopify integration.

  1. Edit orders based on the conversation from your helpdesk with powerful shopify integration.
  2. Manage subscriptions, payments, returns, order tracking, reviews and feedback, 3. Loyalty programs from your helpdesk by integrating your store apps with Richpanel.
  3. You can do more than just reply with 30+ ecommerce app integrations.

Manage your workload.

  1. Manage inbox by tagging conversations with custom labels and by using custom filters to create views.
  2. Route tickets to the right agent with Automations. Provide the best solutions with a faster response time.
  3. Use spam filtering and keep the junk out of your inbox.

You also get a mobile app and a free plan with unlimited agents. Get yours now!

Launch date

Integrates with

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations
Richpanel Helpdesk & Live Chat

Richpanel Helpdesk & Live Chat

Richpanel is a Helpdesk ( Help center, Customer Support, Live chat & CRM ) for Ecommerce stores that helps you manage all your customer support channels in one place. Richpanel helps growing Shopify stores to increase the efficiency of their customer support team and reduce first response time.

Offering support becomes simple when a single system is managing all support channels. Richpanel gives you an all-in-one experience across Email, Live chat, Call, Facebook, Instagram, and even from your own contact support page with a unified view of your customers, order history and support tickets.

Richpanel lets you do more than just manage tickets. With powerful integrations with most popular apps ,you can edit your orders, modfly loyalty points, manage subscriptions & refunds, collect reviews and feedback from inside the helpdesk. This is why Richpanel is truly an all-in-one solution for customer service.

What truly sets Richpanel apart from any other help desk you can find is the self-serve automation. By using templates, automation rules and creating macros, you can automate repeated issues and enable the customers to help themselves. Save you time for solving more complex issues.

Here are some of the things you get by using Richpanel !

Manage all Support channels

  1. Manage conversions from Email, Live chat, Call, SMS, Whatsapp, Facebook, Instagram in a single Inbox.
  2. Get complete customer history. Understand the customer history easily.
  3. Improve efficiency simply by not juggling between platforms.

Self-Serve Automation

  1. Automate all repeated issues like “Where is my order?” by defining rules and chat flows.
  2. Reduce ticket volume by 50% with automation and say bye to ticket backlogs
  3. Make time for the agents to deliver world class customer service with automations.

Live Chat

  1. Engage with Customers in real time and let them know you are there to help.
  2. Provide product recommendations based on customer history.
  3. Use templates, Macros to provide instant responses.

Powerful Shopify integration.

  1. Edit orders based on the conversation from your helpdesk with powerful shopify integration.
  2. Manage subscriptions, payments, returns, order tracking, reviews and feedback, 3. Loyalty programs from your helpdesk by integrating your store apps with Richpanel.
  3. You can do more than just reply with 30+ ecommerce app integrations.

Manage your workload.

  1. Manage inbox by tagging conversations with custom labels and by using custom filters to create views.
  2. Route tickets to the right agent with Automations. Provide the best solutions with a faster response time.
  3. Use spam filtering and keep the junk out of your inbox.

You also get a mobile app and a free plan with unlimited agents. Get yours now!

Launch date

Integrates with

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations

Pricing 14-day free trial

See all pricing options

Free

Free

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$300/month

or $250/month billed at $3,000 once per year

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$600/month

or $500/month billed at $6,000 once per year

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$900/month

or $750/month billed at $9,000 once per year

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • wholesale mon ange Louise

    Location Belgium
    Time spent using app About 1 hour

    Excellent customer service of Mark. The app is working very well and the conversion rate is rising due to the good customer service we can provide to our customers and live visitors on the website.

  • elGenioX

    Location Bolivia
    Time spent using app 8 months

    Thanks to the Richpanel team who have a fast and effective support team and an application that helps a lot in personalized customer service.

  • The Calzone Kitchen

    Location United Kingdom
    Time spent using app 10 months

    Always fantastic support and a truly powerful app that solves a lot of customer service issues. Forward-thinking and progressive development from the team at Richpanel. Thanks!

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