Richpanel Customer Support CRM
Featured images gallery
About this app
Launched
November 15, 2019
Languages
English, Spanish, German, and Japanese
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsHelpdesk software to automate repetitive tasks. Simple pricing that includes automation and AI.
Build customer loyalty with effortless customer service. Richpanel is a helpdesk and self-service powered by AI and GPT-4. The AI powered assistant learns from your previous conversations and automates tasks for agents so they can resolve more tickets in less time. The self-service portal enables customers to instantly resolve common issues in real-time. This reduces workload, boosts productivity, and enables agents to focus on converting more visitors.
-
Help agents resolve faster. Unify all channels, orders and apps in one screen.
-
Manage your staff efficiently with smart scheduling & assignment.
-
Connect high intent visitors with live chat agents using chat campaigns.
-
Let customers resolve repetitive queries immediately with a Self-Service portal.
-
Now with AI assistant to suggest personalised responses to customer queries.
Pricing
14-day free trialStarter
$29/month
or $288/year and save 17%
$29 per additional user per month charged monthly. $24 per additional user per month charged annually
- Features include :
- Email & Live chat
- Facebook & Instagram
- Shopify Integration
- Basic reports
- Self service add-on : from $100/mo
Regular
$49/month
or $480/year and save 18%
$49 per additional user per month charged monthly. $40 per additional user per month charged annually
- Everything in Starter + :
- SMS & phone channels
- Round-robin assignment
- CSAT & revenue reports
- Self service add-on : from $100/mo
Pro
$99/month
or $960/year and save 19%
$99 per additional user per month charged monthly. $80 per additional user per month charged annually
- Everything in Regular + :
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
- Self service add-on : from $100/mo
Starter
$29/month
or $288/year and save 17%
$29 per additional user per month charged monthly. $24 per additional user per month charged annually
- Features include :
- Email & Live chat
- Facebook & Instagram
- Shopify Integration
- Basic reports
- Self service add-on : from $100/mo
Regular
$49/month
or $480/year and save 18%
$49 per additional user per month charged monthly. $40 per additional user per month charged annually
- Everything in Starter + :
- SMS & phone channels
- Round-robin assignment
- CSAT & revenue reports
- Self service add-on : from $100/mo
Pro
$99/month
or $960/year and save 19%
$99 per additional user per month charged monthly. $80 per additional user per month charged annually
- Everything in Regular + :
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
- Self service add-on : from $100/mo
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
101 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining customer service and enhancing customer experiences. They praise its easy-to-use interface, customization options, and multi-channel communication handling. The app's seamless Shopify integration, affordability, and scalability are also appreciated. Merchants value the responsive support team, automation features, detailed customer and order information, and insightful analytics. It's reported to significantly increase efficiency in customer service operations.
I've been trying to find the perfect Helpdesk/chat app for our website and have been through them all here on the Shopify AppStore. I must say that Richpanel is by far the best and their customer service is awesome, even though I'm still on the free plan! They will do everything they can to help you! Great app, and great service. I recommend it highly, No point to keep looking. Thanks, Richpanel team"!
Thank you Richpanel!
All the information you need, all in one screen, able to take care of the customers with ease.
The support is amazing! They customized our screen and options to suit our specific needs.
I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.
About this app
Launched
November 15, 2019
Languages
English, Spanish, German, and Japanese
Categories
Chat , Support ticket managementWorks with
ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrationsBuilt by Richpanel Inc
About Richpanel Inc
5.0 average rating
4 years building apps for the Shopify App Store
Resources
Featured in
Tech stack
Underwear pioneer Thinx
More apps like this
