Richpanel Helpdesk & Live Chat

Richpanel Helpdesk & Live Chat

From $29/month. 14-day free trial. Additional charges may apply.
Rating (5.0)
Reviews
Developer

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Integrates with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Customer service made easy. Integrates all channels & apps to make your support effortless & fast!

Build customer loyalty with effortless customer service. Richpanel is a helpdesk and self-service portal designed specifically for Shopify and Shopify Plus. The agent helpdesk integrates with over 20 apps & unifies all channels so that agents can resolve tickets faster without switching tabs. The self-service portal enables customers to instantly resolve common issues in real-time. This reduces workload, boosts productivity, and enables agents to focus on converting more visitors.

Build customer loyalty with effortless customer service. Richpanel is a helpdesk and self-service portal designed specifically for Shopify and Shopify Plus. The agent helpdesk integrates with over 20 apps & unifies all channels so that agents can resolve tickets faster without switching tabs. The self-service portal enables customers to instantly resolve common issues in real-time. This reduces workload, boosts productivity, and enables agents to focus on converting more visitors. more
  • Help agents resolve faster. Unify all channels, orders and apps in one screen.
  • Manage your staff efficiently with smart scheduling & assignment
  • Integrates with 20+ other Shopify apps
  • Connect high intent visitors with live chat agents using chat campaigns
  • Let customers resolve repetitive queries immediately with a Self-Service portal

Pricing

14-day free trial

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

  • Features include :
  • Email & Live chat
  • Facebook & Instagram
  • Shopify Integration
  • Basic reports
  • Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

  • Everything in Starter + :
  • SMS & phone channels
  • Round-robin assignment
  • CSAT & revenue reports
  • Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

  • Everything in Regular + :
  • Multilingual
  • Balanced assignment
  • Lite onboarding
  • Named success manager
  • Self service add-on : from $100/mo

Starter

$29/month

or $288/year and save 17%

$29 per additional user per month charged monthly. $24 per additional user per month charged annually

  • Features include :
  • Email & Live chat
  • Facebook & Instagram
  • Shopify Integration
  • Basic reports
  • Self service add-on : from $100/mo

Regular

$49/month

or $480/year and save 18%

$49 per additional user per month charged monthly. $40 per additional user per month charged annually

  • Everything in Starter + :
  • SMS & phone channels
  • Round-robin assignment
  • CSAT & revenue reports
  • Self service add-on : from $100/mo

Pro

$99/month

or $960/year and save 19%

$99 per additional user per month charged monthly. $80 per additional user per month charged annually

  • Everything in Regular + :
  • Multilingual
  • Balanced assignment
  • Lite onboarding
  • Named success manager
  • Self service add-on : from $100/mo

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

102 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 23, 2023

I am a new user of the app and I am very happy with it.
Amir has been incredibly helpful to me, attentive to my slightest questions and proactive in the needs that may arise for my business.
I also had an interaction with Yuvi from sales who gave me very good advice in order to set up the solution I was looking for for my business.

kakolashop
France
Time spent using app: About 2 months
February 17, 2023

Richpanel is definitely a great tool for CS management. The support staff is knowledgeable, responsive and great to deal with. Definitely worth it!

Melissa
United States
Time spent using app: 8 months
February 17, 2023

Not only is Richpanel a breath of fresh air, the support is absolutely incredible! The shopify integration is second to none, and the self service is already handling more than half of all the customer support we used to have to interact with manually! We're literally saving a fortune and it's only installed a week!

Accurascale
United Kingdom
Time spent using app: 15 days

About this app

Launched

November 15, 2019

Languages

English, Spanish, German, and Japanese

Integrates with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Built by Richpanel Inc

About Richpanel Inc

5.0 average rating

3 years building apps for the Shopify App Store

Support

Send a message

1-415-498-1118

sales@richpanel.com

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