Reviews (217)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time product personalization capabilities, which enhance customer engagement and increase conversions. It supports a variety of product types and integrates seamlessly with Shopify. The live preview feature is particularly valued as it allows customers to see their customizations instantly. Additionally, the app's customer support is praised for its responsiveness and helpfulness, providing extensive assistance and training, especially useful for complex customizations and integration with production processes.
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A bit of a learning curve, but help was always responsive, answering my questions and sometimes digging in to our listings and making some corrections directly in our content. The extensive help library is excellent.
Thank you for your review! Your support motivates us to keep working and be better!
We're always available for assistance if your need it, you know how to reach us :D
We've been using Customily for a few months now. While it definitely takes some time to learn how it works, it is a powerful app and the support is phenomenal. We will continue using the app and learning more about it, we are overall very happy with it. The only downside may be that the usage fees are a little high, probably only for countries with weak currencies though. Other than that, thanks to the team for proving such great support!
Thanks for your kind review! We're happy to be of help, our support team will continue to assist you with everything you need so you can make the most of our app! :)
We are so impressed by the customer support team at Customily. They have answered every question thoroughly and have taken our feedback into consideration in app development. We The options are well thought out and logical and the app is very versatile.
Thanks for your review! We work really hard to give the best customer support to our users, so we're happy to read your words.
We also welcome any feedback, every piece of information is helpful to develop new features and keep growing!
Let us know if we can help you with anything else!
Customily is an excellent app for customization. It took me a few days to learn how to use it, but it wasn't too difficult. It meets most of the logic that I need to diversify the customizations. The support team is fantastic. They respond to my emails within a business day or less and resolve most of my issues. Highly recommend this to meet a specific need on any personalized product!
Excellent service. My issue was resolved in the hour. We've been using Customily for nearly a year now to offer personalization of our sustainable mailers and stickers.
Thanks for your kind review :) we're grateful for your trust during all this time. Don't hesitate to reach us if you need help with anything!
Yes Customily might seem overwhelming at first with all of it's amazing tools and features but nothing compares to their support staff. I have reached out to them several times while I am learning their app so much so I think we all know each other on a first name basis. They have been nothing but patient and super helpful with every one of my chats. Thank you all for such an amazing product and team to back it up!
Thanks for your kind review! :D We're happy that you like our product and our team has been helpful!
We work hard every day to help all of our users understand how Customily works so you can make the most of it, and will surely continue to do so! :)
Customily is really amazing! It's the best app I've ever used, especially with its customer service function, no matter what problem I have, it's always there to help me solve it in the first place, which is really great!
Thanks for your kind review :) we're happy that you're enjoying our app and that you find our support team helpful. We work hard to be of service and give our users the best experience possible!
I used the app for more than 1 year it all good and perfect and the customer support is perfect I recommended
Thank you so much for your positive feedback!
We're thrilled you've been enjoying the app for over a year and had a great experience with our customer support. Your recommendation means a lot to us, and we're grateful for your continued support. If you ever have any questions or suggestions, feel free to reach out. We're here to help!
Great app for personalization. Really made a difference with online personalization for all of my products. Easy to learn and use. Great customer service. Highly recommend!
Thanks for your review and support! We're happy to have you on board and to help your business grow! :)
Customily is a game changer for my POD business and personalization has increased my AOV Customily Support Team has been remarkable. From the moment I reached out for assistance, their exceptional service and dedication left me thoroughly impressed.
The one:one training with Josema Rodriguez has exceeded my expectation. He takes his time to explain the system and provide accurate and comprehensive solutions when I have had issues with my products. At one point, he helped me with my design on Photoshop to resolve the issue of an image size on a shirt . This personal touch left a lasting impression on me and further solidified my belief in their commitment to customer satisfaction.
Thank you so much for your fantastic review of Customily! :)
We're thrilled to hear that our platform has been a game-changer for your POD business. We strive to provide exceptional support and it's wonderful to know that our Support Team has been remarkable in assisting you.
We're delighted that your one-on-one training with Josema exceeded your expectations. We believe in providing a personalized touch to our support, and it's fantastic to know that this experience left a lasting impression on you. Your feedback further reinforces our commitment to delivering top-notch customer satisfaction.
Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to reach out to our dedicated support team!!