Reviews (259)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting business growth and customer satisfaction through its advanced product personalization features. It offers real-time previews, seamless integration with Print-on-Demand providers, and continuous feature updates. Exceptional customer support is noted for its quick, personalized assistance and effective onboarding. The app's reliable performance is also praised for enhancing business operations and meeting personalization needs effectively.
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Although I have my entire site fot in with this app and it's too much to go back now and change it..they charge you for the service..THEN CHARGE YOU AGAIN WHEN THE CUSTOMER USES IT..$1 FOR EVERY SINGLE TRANSACTION PLUS 50/MONTH...WHICH IS OUTRIGHT REDICULOUS..do not use this service without realizing how much they are taking..absolutely insane..the software is very limited in usability to be charging that much
This app is not that good:
1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged.
2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else.
3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue.
4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately.
Doesn't matter
Goodbye ...... never again!
If you want to cancel the free trial they dont even allow it, you need to contact them so that they add the "billing section" to your account. Its a whole mess, shopify shouldnt allow this. Dont install
You can absolutely uninstall the app at any time, there is no need to contact us to cancel! Simply uninstalling the app from your Shopify store will automatically stop any future billing.
The billing section part is for stores that are from other platforms, not Shopify, so maybe there was a misunderstanding there. If you have any other concerns or questions, feel free to reach out, and we’d be happy to help!
Much too expensive for a personalization App!
While I wanted to love this app because it is a bit easier than Teeinblue and has similar features, the fact that you still need to hire a Fiverr to help you is still frustrating. It's not simple to use and I am beyound frustrated. Especially when trying to save designs. This should be a BASIC feature.
Unfortunately, there is no way to save designs. Even when you do save it, your image and text just disappears, so that if you want to reuse the design on another POD item, you have to redesign the entire thing all over again.
Picture doing the same design repeatedly just to place it on 50 different items. It's incredibly frustrating and time consuming. While support was willing to send help docs, it doesn't change the fact that this basic feature doesn't work correctly. The app is also very misleading.
They boast that you can use the background remover and cartoonizer features. What they fail to mention, is that you will need to spend hundreds, maybe thousands of dollars more to connect to third party apps to use these features. So these features DON'T actually come with the app as they've listed. Do yourself a favor and look elsewhere for another product personalizer.
I don't want to use it, but I can't find the setting to cancel the subscription plan, guide consumption, and deduct 2 months of charges for no reason.
There is no reply from the customer service, please contact my email address. I have been deducted 98 dollars, I hope to get a solution, please reply to me: meng19890430@gmail.com
Bonjour je me suis fait facturer involontairement une somme de 45€ alors que j’avais rien demander j’attends un remboursement
Hello! We understand that you didn't want to use our app and issued a refund immediately. We've been trying to reach you to let you know during the past weeks, but we got no response.
We hope you can consider updating or removing your review since the issue has been resolved.
Also, we'll be more than happy to assist you if you ever want to try our app. We hope to hear back from you soon!
Having to leave customily now. Support has become non existant, there are so many bugs with it im losing customers. Absolutely zero help, after years of spending so much with them.
I've lost faith now, and have moved to another app.
Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website!
If you have any questions or need assistance, feel free to reach out.
Happy customizing!
I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved
We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from Shopify itself. They haven’t been able to fix this bug yet, which makes that some stores receive their orders without the personalization information while using the Dynamic Checkout Button (or Buy it Now button).
While we wait for Shopify to solve this issue, we highly recommend all stores remove the Dynamic Button to get the orders correctly.
We have addressed this issue on our Facebook groups, and you can follow it on this thread, where several apps are complaining about the same issue. We’re not the only ones affected by this.
https://community.shopify.com/c/shopify-apis-and-sdks/buy-it-now-button-not-saving-line-item-properties-on-checkout/m-p/1637746
Having said all this, we hope you can reconsider your negative review since, unluckily, it’s an issue that exceeds us at this point. We totally understand your frustration, as we all are frustrated about this matter. Rest assured that we will continue to work hard to solve it and will keep pushing Shopify for an answer.
It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.
Hello! We're sad that Customily wasn't the right fit for your store! You didn't uninstall the app yet, that's why you received charges, but our team has already reached out to assist you! :)