Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance customer satisfaction with personalized products. It's praised for its wide array of customization options, user-friendly interface, and real-time previews. Despite a slight learning curve, the excellent customer support and cost-effectiveness are appreciated. It's a game-changer for businesses looking to offer personalized products.

November 10, 2023

Florencia and the Dev Team are miracle workers. We reached out about some of our store's most heavily customized products that needed additional coding and they made the changes within a few days! So impressed with the customer service and our team is really enjoying the hands on control of creating our own templates and option sets. We find the Customily app to be a great add-on to elevate our store and engage our customers. Thank you so much!

Zoe Lev Jewelry
United States
About 2 years using the app
Customily replied November 15, 2023

Thank you so much for your glowing review! We're thrilled to hear that Florencia and our Dev Team were able to meet your customization needs.
We truly value your feedback, and it motivates us to continue delivering exceptional customer service and innovative solutions. If you ever have more requests or questions, please don't hesitate to reach out. We're here to ensure your experience with our app remains top-notch.
Thanks again for choosing Customily!

November 17, 2023

I absolutely recommend this app. They have top notch customer service and they will go above and beyond to help you with any issues. They reached back out immediately and even got on a zoom call with me personally to walk me through my issue step by step, found an issue in the code on my Shopify store and fixed within an hour!! Jose is amazing and super easy going and explains things thouroughly for you to understand and he also recorded the session for me so I could go back and watch at any time. They also have step by step videos on Youtube you can watch at any time for several different features.

GrabSomeMerch
United States
4 months using the app
Customily replied November 20, 2023

Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you had a great encounter with our customer service, especially with Jose. It's our commitment to go above and beyond for our users, and we're delighted that our team was able to promptly assist you.

If you ever have more questions or need further assistance, please don't hesitate to reach out. We value your feedback and are here to support you. Thank you again for recommending our app!

August 24, 2023

After trying several customisation apps, I found Customily to be the best regarding value, price, service, and robustness. I had many technical issues to accommodate, and the app needed to be fully functional and cost-effective without hidden fees. I truly thought I would never find the right app because of my requirements. But after much testing, Customily worked well and delivered on its promise without problems. The con of this app is that sometimes it is challenging to set up your custom products when one is a beginner. But the support I have received has been fantastic. I actually like to play and experiment with it. Customily is great! It's super to be using it again. Thank you.

Artzza
United States
6 months using the app
Customily replied August 28, 2023

Thank you for sharing your experience with Customily! We're delighted to hear that you've found our app to be the best fit for your customization needs.
We understand that setting up custom products can be a bit challenging, especially for beginners. However, we're thrilled that our support team was able to assist you effectively. We're here to help and guide you through any hurdles you might encounter on your customization journey.

Thank you for your trust in Customily. If you have any questions or need further assistance, please don't hesitate to reach out. Happy customizing!

September 27, 2023

Excellent app for offering personalized product to our customers AND excellent support. Customily support is always quick in responding to our questions and resolving any issues we have had along the way.

Tippytoad
United States
5 months using the app
Customily replied September 28, 2023

Thank you so much for taking the time to share your positive experience with Customily! We're delighted to hear that you've had a great experience with our support team.

At Customily, we're committed to providing top-notch support and ensuring our users have a smooth and successful experience. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out!

August 1, 2023

Customily is a game-changer for our store! The level of customization is unparalleled, and our customers love how easy it is to personalize their purchases. The user-friendly interface makes creating unique designs a breeze. Plus, the app is reasonably priced, making it a cost-effective solution for our business.

One of the best features is the seamless integration between design and production. The quick and convenient link ensures that our custom products are made and shipped in no time. The support team is also outstanding, always ready to assist and address any questions promptly.

Highly recommended for any store looking to boost customer satisfaction with personalized products. Thank you

Jourtee
United States
4 months using the app
Customily replied August 2, 2023

Thank you so much for your wonderful review of Customily!
We're thrilled to hear that our platform has had such a positive impact on your store.
Our support team works hard to provide excellent assistance, and we're happy to see their efforts have been recognized. Your recommendation means a lot to us, and we'll continue working to deliver the best service possible.
If you ever need further assistance or have any suggestions, feel free to reach out. We're here to support you every step of the way.
Thank you for choosing Customily!

August 2, 2023

Customily might initially appear overwhelming with its impressive array of tools and features, but what truly sets them apart is their exceptional support staff. Throughout my learning process with their app, I've reached out to them multiple times, and I must say, their patience and assistance have been outstanding in every chat. I want to extend my heartfelt gratitude to the entire team for providing such an incredible product and backing it up with an amazing support system! This five-star review is well-deserved.

Histozing
Vietnam
4 months using the app
Customily replied August 4, 2023

Thank you so much for taking the time to share your wonderful experience with Customily!
We are thrilled to hear that you've found our features impressive and that you're happy with our support team. Providing top-notch customer service is a priority for us, and it's heartwarming to hear that our team's patience and assistance have been outstanding during your learning process. Your words of appreciation mean a lot to each member of our team.
Rest assured, we'll keep striving to maintain the high standard you've come to expect from us!!

July 20, 2023

Highly recommend! Customily is a top-notch app that serves most of the existing requirements you ask for in personalizing POD products. The feature are up-to-date and the support agents work with great attitude and timely manner. There are of course some hiccups during the utility of the app like maintenance or down system, but they take a reasonable time to handled and resolved. In general, we really appreciate Customily and hope we can have more new features in the future.

Climo
Czechia
Almost 2 years using the app
Customily replied July 21, 2023

Thank you so much for your fantastic review and for recommending Customily! We're thrilled to hear that our app meets your requirements and serves your needs for personalizing POD (Print-On-Demand) products.

Our development team is actively working on bringing exciting updates to the app, so you can expect even more functionalities and improvements in the future.
We're dedicated to delivering a top-notch app, and your positive feedback motivates us to keep improving.

If you ever have any suggestions or feedback, please feel free to share them with us. We're grateful for your support, and we look forward to providing you with an even better experience as we move forward :)

August 3, 2023

we've been using customily for a while for all our personalised jewellery and ashes memorials etc. You can try it out on our website www.featherlings.co.uk

Annalise Jewellery
United Kingdom
About 1 year using the app
Customily replied August 4, 2023

Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website!
If you have any questions or need assistance, feel free to reach out.
Happy customizing!

July 20, 2023

One of the best and worth using custom apps.
Support enthusiastically supports the team.
There are some points that Customily can improve in the near future.
1. You can export and import option sets together.
2. When uploading clipart values ​​to the option set, you have to upload each value, not all of them
up for a while.
Having to enter the image option manually can be confusing.
3. In the template when selecting any layer, do not know the position of that layer relative to other layers. (is it in the middle or left or right).
4. App sometimes lags

Izzi Custom
Hong Kong SAR
8 months using the app
Customily replied July 21, 2023

Thank you for your valuable review of Customily! We're thrilled to hear that you consider it one of the best custom apps and appreciate the enthusiastic support from our team.
We genuinely appreciate your feedback and suggestions, as they help us refine our app and provide a better experience for all our users.
If you have any further thoughts or ideas, please feel free to share them with us. Your input is instrumental in driving our improvements, and we look forward to serving you even better in the future!

Edited August 17, 2023

Today I received support by Zoom from Josema. It was an excellent meeting where my doubts were answered. This meeting with José helped me learn more about using Customily to improve my business. Thank you for the Amazing support we have received from you.

CUSTOMISELF
United States
3 months using the app
Customily replied August 2, 2023

Thank you for the fantastic review!
We're thrilled you find our app intuitive and full of excellent design options. We look forward to providing you with even better services and features in the future. If you need assistance don't hesitate to reach our team!