Customily Product Personalizer

Jose and the entire Customily team have been incredible partners in bringing our custom patch program to life. From the initial setup through launch, they took the time to understand our vision and worked closely with us to make it a reality.

Jose consistently went above and beyond, working overtime to troubleshoot bugs, resolve unexpected issues, and make sure everything functioned the way we needed it to. His responsiveness, patience, and commitment made all the difference during such an important launch.

We are incredibly grateful for the support we received and could not recommend Jose and the Customily team more highly. They truly care about their customers’ success and will do whatever it takes to help bring a complex program across the finish line.

Customily broke our personalised orders for three weeks, and support was slow to take it seriously.

We've used Customily for our house signs and address decals. It worked well until mid-August, when an update stopped customers' choices reaching our Shopify orders. We found the cause ourselves, down to the exact add-to-cart request, and sent it in. Support spent more than two weeks asking whether we'd changed our theme and closed the ticket on us while it was still broken.

The fix they shipped created a new fault: every dropdown choice now reaches the order as the default option. Alignment, font and mounting method all come through wrong. The live preview also lags one step behind the customer's selection. Meanwhile we're fielding phone calls and emails from frustrated customers whose cart doesn't match what they picked, and checking every order by hand before it goes to production.

At $49 a month plus a fee on every order, Customily is one of the most expensive apps on our store. For that, we expect updates that don't break a live store, and support that acts on clear evidence. We haven't had either.

Our team started with apparel customization using Customily and are now expanding into print on demand postcards and other marketing items. Customily's support team, specifically Josema Rodriguez, has been hugely helpful not only with general product set up, but with complex problem solving for conditional features and enhancements. I highly recommend this app and their team.