Reviews (242)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this product personalizer for boosting business growth and customer satisfaction through its real-time preview and diverse customization options for products like apparel and home decor. It integrates smoothly with Shopify and various print-on-demand providers. The support team is noted for its responsiveness and effective problem-solving, while educational resources and multilingual support enhance its usability globally.
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We started our business just over a year ago and could not be happier with the Customily app and the support team. Communications on current features and new functionality becoming available are first class.
They are the best and our business has grown far beyond our original expectations.
It is unusual to find a solid platform and with such a great support team - these guys are the real deal. We could not be happier and look forward to a long term partnership.
Thank you so much for your incredible feedback! ✨
We're thrilled to hear how Customily has contributed to your business growth. Our team works hard to provide the best support and constantly improve the app, so it's rewarding to know it's making a difference.
We’re excited to continue this journey with you and support your business for years to come.
Thank you for trusting us as your partner! 💜
Lovely support, always ready to help!
Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app.
Recently, new 'onboarding-sessions' were added also.
And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!
Thank you so much for your thoughtful review! 💜
We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗
Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution.
Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.
Thank you so much for sharing your experience! 🤩
We're happy to know that Customily has helped transform your business and that your customers are enjoying the personalized shopping experience. Hearing about the increase in conversions and positive feedback truly motivates us to keep delivering value.
Thank you for your recommendation. Your success story inspires other businesses to explore personalization! 💜
Henri was great. He was very helpful
Request #46430: How would you rate the support you received?
My dissatisfaction was not with him.
I wanted to make that clear
I love the App
Wish I could communicate by phone for support when needed..
Thank you so much for your kind words and we're happy to read Henri was helpful 💜
We understand the value of phone support and are always exploring ways to enhance our service 😊
In the meantime, we're here to help via our current channels: Live Chat during business hours in the App, and e-mail support. You can also ask for a zoom call if you need extra training!
We're committed to making sure you have a great experience with the app. Thank you again for your feedback and support!
the app is not easy to understand at first sight but with the help of their amazing support team and especially Jhofre Marquez they helped me with everything I needed and now I understand the full potential of this app.
if You are a POD store and want to scale this app is a must.
thank you for helping me with setting up my designs and professionally answering all of my questions.
Thank you for your kind words and for sharing your experience!
We're thrilled to hear that our support team, especially Jhofre, could assist you in unlocking the full potential of our app. Your success is our priority, and we're excited to be part of your journey to scaling your POD store. If you ever need further assistance or have more questions, we're always here to help. Happy selling! 😊
Excellent app that works perfectly!
We’ve developed several personalized products, and everything runs smoothly.
I personally worked with Jhofre, who is incredibly friendly and efficient.
He promptly answered my questions and assisted me with the development of my various products.
I highly recommend this app!
Thank you for your fantastic review! 💞
We're thrilled you've had such a smooth experience developing personalized products with Customily. Jhofre will be happy to know his friendly and efficient support made a difference. Your recommendation means a lot to us, and we're excited to continue supporting your business! 😊
I had an amazing experience with Customily's support team, thanks to Julietta! She quickly resolved my issue and was incredibly kind and professional throughout the process. Her assistance exceeded my expectations, and I truly appreciate her dedication to helping customers. Highly recommend their service!
Thank you so much for your wonderful review! We're delighted to hear that Julieta provided you with such excellent support. We'll be sure to pass along your kind words to her.
At Customily, we’re committed to providing exceptional service, and it’s great to know we exceeded your expectations. Your recommendation means a lot to us! 😊
It is very confusing to set up and there are a lot of details to understand. I wish there was someone to better guide me in the setting up process. However, they do have fast customers service that has helped fix my issues once I did set up my account.
Great Customer Service. I asked if a product could be added and the same day it was added. Great work :)
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. Adding the product quickly was our pleasure—your feedback helps us grow and improve! 💜
Jose was incredibly helpful with us while creating our first product. The app is very user friendly from both the customer and business sides. Maybe one of the easiest apps when it comes to a Product Personalizer/Customizer.
Thank you for your kind words!
We're happy to know that Jose was able to assist you effectively and that you find the app user-friendly. Making the personalization process seamless for both businesses and customers is our top priority.
If you ever need further assistance or have suggestions, feel free to reach out! 😊
Happy New Year!