Reviews (254)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance customer engagement and business growth through personalized products. It integrates well with Print-on-Demand providers and offers real-time customization previews, boosting conversion rates. The support team is praised for their responsiveness and helpfulness, providing live training and screen sharing. Continuous updates and a variety of educational resources further enhance merchant satisfaction and app functionality.

February 14, 2025

Still needs some work, but it's getting there! these guys are constantly improving which is the key of their success... Great job!

Family Gifts Co.
United States
Almost 3 years using the app
Customily replied February 17, 2025

Thanks for your support! We're always working to improve and make things even better. If you have any specific feedback, we'd love to hear it! 🚀

December 17, 2024

We started our business just over a year ago and could not be happier with the Customily app and the support team. Communications on current features and new functionality becoming available are first class.

They are the best and our business has grown far beyond our original expectations.

It is unusual to find a solid platform and with such a great support team - these guys are the real deal. We could not be happier and look forward to a long term partnership.

Incredible Cookies
United States
About 2 years using the app
Customily replied December 19, 2024

Thank you so much for your incredible feedback! ✨
We're thrilled to hear how Customily has contributed to your business growth. Our team works hard to provide the best support and constantly improve the app, so it's rewarding to know it's making a difference.
We’re excited to continue this journey with you and support your business for years to come.
Thank you for trusting us as your partner! 💜

January 31, 2025

Absolutely super quick help sorting out alignment on my mobile for the app which is a godsend for creating unusual pieces, really helpful for my customers to get exactly what they want!

Off The Map Jewellery
United Kingdom
Over 1 year using the app
Customily replied February 3, 2025

Thank you for your kind words! 😊
We're so glad we could help you quickly and that our app is making it easier for your customers to create exactly what they want.
If you ever need anything else, we're here for you! 🚀

December 19, 2024

Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution.

Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.

MothersFamilyRings.com
United States
8 months using the app
Customily replied December 20, 2024

Thank you so much for sharing your experience! 🤩
We're happy to know that Customily has helped transform your business and that your customers are enjoying the personalized shopping experience. Hearing about the increase in conversions and positive feedback truly motivates us to keep delivering value.
Thank you for your recommendation. Your success story inspires other businesses to explore personalization! 💜

January 12, 2025

the app is not easy to understand at first sight but with the help of their amazing support team and especially Jhofre Marquez they helped me with everything I needed and now I understand the full potential of this app.
if You are a POD store and want to scale this app is a must.

thank you for helping me with setting up my designs and professionally answering all of my questions.

HeartandSoul
Israel
3 months using the app
Customily replied January 13, 2025

Thank you for your kind words and for sharing your experience!
We're thrilled to hear that our support team, especially Jhofre, could assist you in unlocking the full potential of our app. Your success is our priority, and we're excited to be part of your journey to scaling your POD store. If you ever need further assistance or have more questions, we're always here to help. Happy selling! 😊

November 12, 2024

Lovely support, always ready to help!
Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app.
Recently, new 'onboarding-sessions' were added also.
And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!

Atelier Amelia
Belgium
9 months using the app
Customily replied November 13, 2024

Thank you so much for your thoughtful review! 💜
We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗

January 9, 2025

Excellent app that works perfectly!
We’ve developed several personalized products, and everything runs smoothly.

I personally worked with Jhofre, who is incredibly friendly and efficient.
He promptly answered my questions and assisted me with the development of my various products.

I highly recommend this app!

Oleka Canvas
Canada
7 months using the app
Customily replied January 10, 2025

Thank you for your fantastic review! 💞
We're thrilled you've had such a smooth experience developing personalized products with Customily. Jhofre will be happy to know his friendly and efficient support made a difference. Your recommendation means a lot to us, and we're excited to continue supporting your business! 😊

January 9, 2025

I had an amazing experience with Customily's support team, thanks to Julietta! She quickly resolved my issue and was incredibly kind and professional throughout the process. Her assistance exceeded my expectations, and I truly appreciate her dedication to helping customers. Highly recommend their service!

Pura Creative 💎
Italy
3 months using the app
Customily replied January 10, 2025

Thank you so much for your wonderful review! We're delighted to hear that Julieta provided you with such excellent support. We'll be sure to pass along your kind words to her.
At Customily, we’re committed to providing exceptional service, and it’s great to know we exceeded your expectations. Your recommendation means a lot to us! 😊

February 2, 2025

A great customization product, a definite must have for any customization business. It does come with a huge learning curve, but once you must the basics its a breeze threafter. My interaction with Florencia has been amazing whever she assited me technically.

Custom Gifts
South Africa
17 days using the app
Customily replied February 3, 2025

Thank you for your feedback! 😊
We're glad you see Customily as a must-have for customization businesses. It’s true—there’s a learning curve, but we’re here to help every step of the way!
Let us know if you ever need anything else! 🚀✨

February 14, 2025

Exellent custimizer & preview app, with outstanding team support. After initially installing, I reached out to support who sent me a myriad of resources and got me setup for a free onboarding zoom call. During this call, I met with Jhofre for over an hour. During the call he walked me through setup of several products and options and made sure I was setup for success. Most highly recommend!

Signature Steel Decor
United States
8 days using the app
Customily replied February 17, 2025

Thank you for your kind words! 💜
We're so glad to hear that you had a great experience with our team and that Jhofre was able to help set you up for success. If you ever need anything else, we're here to help. Happy customizing! 🚀