Reviews (216)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time product personalization capabilities, which enhance customer engagement and increase conversions. It supports a variety of product types and integrates seamlessly with Shopify. The live preview feature is particularly valued as it allows customers to see their customizations instantly. Additionally, the app's customer support is praised for its responsiveness and helpfulness, providing extensive assistance and training, especially useful for complex customizations and integration with production processes.

March 21, 2023

Customily is currently the best app for selling personalization.

The customer support is good, but it would be even better if everything could be fixed and supported faster.

Anyway, thanks to the team!"

Suzitee
Vietnam
27 days using the app
Customily replied March 22, 2023

Thanks for your review! Your feedback helps us to improve our services :)
We will work harder to provide faster support during VietNam business hours!

June 6, 2023

Such an easy way to integrate my shopify products for my customers to personalize their own with so many options to choose from. Also they have an amazing support team who are very quick to reply and help out

Custom Cases
United Kingdom
25 days using the app
Customily replied June 6, 2023

Thanks for your review! We're so happy that you're enjoying our app!
If you need further help you know how to reach us! :D

May 30, 2023

I would highly recommend this app. Its a highly useful and productive tool that ads to the bottom line.

My Store
United States
23 days using the app
Customily replied May 30, 2023

Thank you for your review! We're happy to know our app is useful for your store!
If you need help with anything don't hesitate to reach our team, we're here to help you make the most of Customily!

April 15, 2022

This app is good once you get the hang of it, there's a huge learning curve to this vs other apps. The customer service is great & respond in a timely manner. There can be some improvements. I also think the price is really high for what the app is, I expect faster loading time for it. But it does a lot what other apps cannot.

Affinity Bands
United States
Almost 2 years using the app
Customily replied May 3, 2022

Thank you for your review! We're glad that you're enjoying Customily :)
We work hard every day to improve our app and make it better for our users! Rest assured that more updates are coming and loading times will be faster ;)
Let us know if we can help you with anything else!

September 2, 2022

I reviewed 5-6 apps, and found this to be the most flexible and scalable. Support team is responsive and helpful.

arrowood co - Engraved and Personalized Drinkware from Charlotte, NC - Made in the USA
United States
22 days using the app
Customily replied September 6, 2022

Thanks for your review! We're happy that you're enjoying Customily. If you need help with anything just let us know! :)

July 23, 2021

Without a doubt this is the best personalization app, their support team is amazing. It's worth every penny, the learning curve is fast and the app's dashboard is very intuitive.

parisgobr
Brazil
22 days using the app
June 6, 2023

Customily has exceeded my expectations! The app's intuitive interface makes customization a breeze. The range of design options is impressive, and the real-time previews ensure customers get exactly what they want. Seamless integration with Shopify and top-notch customer support make Customily a must-have for any e-commerce business.

Memorial Gifts 4u
Singapore
18 days using the app
Customily replied June 6, 2023

Thank you so much for your review! Your kind words encourage us to keep growing and deliver an ever-better solution for our users!! We'll keep working hard to offer the best solution possible for product personalization!

November 2, 2021

Great personalization options, really good documentation and very helpful support. Thank you very much

Majowis - Personalisierte Geschenke & individuelle Geschenkideen
Germany
17 days using the app
Customily replied January 18, 2022

Thank you very much for your review :) we love working with Majowis as well! Let us know if we can help you with anything else!

Edited June 30, 2022

I'm very disappointed about the app. It is always lacked of personalized information of order. It makes bad impact to my business and make my customers not happy. Quality of app is not good and stable
They promised too much but it can't be improved

Fami Gifter - Personalized Gifts For Family
Vietnam
11 months using the app
Customily replied June 3, 2022

We’re deeply sorry you had this bad experience ☹ as our team explained before, what we thought was a bug (which our developers try hard to solve) ended up being an issue from Shopify itself. They haven’t been able to fix this bug yet, which makes that some stores receive their orders without the personalization information while using the Dynamic Checkout Button (or Buy it Now button).

While we wait for Shopify to solve this issue, we highly recommend all stores remove the Dynamic Button to get the orders correctly.
We have addressed this issue on our Facebook groups, and you can follow it on this thread, where several apps are complaining about the same issue. We’re not the only ones affected by this.
https://community.shopify.com/c/shopify-apis-and-sdks/buy-it-now-button-not-saving-line-item-properties-on-checkout/m-p/1637746

Having said all this, we hope you can reconsider your negative review since, unluckily, it’s an issue that exceeds us at this point. We totally understand your frustration, as we all are frustrated about this matter. Rest assured that we will continue to work hard to solve it and will keep pushing Shopify for an answer.

April 20, 2023

I am new to the app and trying to figure it out. Many components. I think once I adjust to it, I will love it.

BlessedGiftGivers
United States
About 1 year using the app
Customily replied April 20, 2023

Thanks for your review! :) We're so happy to have you on board!
Remember we have several support channels to help you through your initial steps! From email, to live chat, and live sessions twice a week! Don't hesitate to ask for assistance if you need it, we're here to help you! ;)