Reviews (220)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this product personalizer for boosting customer engagement and sales through real-time customization features. They appreciate its seamless integration with major platforms and POD providers, user-friendly interface, and reliable performance. The support team is frequently commended for their responsiveness and ability to provide personalized assistance and training.

October 19, 2024

Great software and amazing support from Jhofre! There is definitely a learning curve with the app and it's easy to get to 90% but that last 10% is challenging the first time around. Jhofre shared screens and took my concept and made it reality - and showed me how to do it. I'm independent now but know that I have both the software and the support to get to selling some customized products!

JavaMania
United States
26 days using the app
Customily replied October 21, 2024

Thank you so much for your review! 🤩
We're happy to know that you had a great experience with both the software and Jhofre's support. We understand that there can be a learning curve, and it's awesome to know Jhofre was able to help you and even empower you to handle things on your own.
We're here whenever you need us, and we can't wait to see your customized products in action!
Happy selling!

August 21, 2024

I have a very unique product that I offer and Jose from the customily team was able to help me and spend tons of time making sure that my product was set up exactly the way I envisioned it. He made videos to help walk me through updating the features in the future and was SO helpful in making sure my products were exactly what I needed. The customer support team is so helpful!

Classy Stitches
United States
2 months using the app
Customily replied August 22, 2024

Thank you so much for your kind words! 😍
We're thrilled to hear that José and the rest of our customer support team could assist you in bringing your unique product vision to life.
It's great to know that the videos and guidance provided were helpful. We're always here to support you and ensure everything is just right. Thanks again for choosing us!

September 11, 2024

Setting up customization options is straightforward, even if you’re not tech-savvy. The app integrates beautifully with my existing products, making the entire process smooth.

Swing City Golf
United States
About 2 months using the app
August 16, 2024

Once you learn how to use this program it's not that difficult and you'll be happy that you took the time to figure out how to use it. There is a learning curve but I have had nothing but great interaction with their representatives. My questions have all been answered quickly and with patience I sometimes didn't deserve with the silly questions I might be asking. If you want to customize products, this is the way to go. Once you set it up, you're done. Give it a try. I don't think you'll regret it.

Pix and Pea Products
United States
26 days using the app
Customily replied August 19, 2024

Thank you so much for your review! 💜
We're happy to know that you had a positive experience with our app and our support team. Your kind words motivate us to keep delivering excellent service. We're delighted that you're enjoying the customization options, and we hope the app continues to meet your needs.
Thanks again for recommending us!

September 4, 2024

Very nice app to use for customize, but i wish it was allowing customer to upload their pictures instead of cartoon , but i am happy with the app, it is easy to use, design and custom. I had to cancel my subscription because i ca not afford the price is too high.

The Classic Store
Canada
10 days using the app
September 11, 2024

While I wanted to love this app because it is a bit easier than Teeinblue and has similar features, the fact that you still need to hire a Fiverr to help you is still frustrating. It's not simple to use and I am beyound frustrated. Especially when trying to save designs. This should be a BASIC feature.

Unfortunately, there is no way to save designs. Even when you do save it, your image and text just disappears, so that if you want to reuse the design on another POD item, you have to redesign the entire thing all over again.

Picture doing the same design repeatedly just to place it on 50 different items. It's incredibly frustrating and time consuming. While support was willing to send help docs, it doesn't change the fact that this basic feature doesn't work correctly. The app is also very misleading.

They boast that you can use the background remover and cartoonizer features. What they fail to mention, is that you will need to spend hundreds, maybe thousands of dollars more to connect to third party apps to use these features. So these features DON'T actually come with the app as they've listed. Do yourself a favor and look elsewhere for another product personalizer.

Firefly Personalized Gifts
United States
25 days using the app
November 8, 2024

Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!

Walledio
Sweden
3 days using the app
Customily replied November 11, 2024

Thank you so much for your amazing feedback! 🤗
We're happy to know that Customily has made such a positive impact on your business. It's also wonderful that Josema was able to provide the tailored support you needed and that he went the extra mile to ensure everything ran smoothly. We pride ourselves on delivering personalized, attentive service, and it's always rewarding to know it makes a difference. Thanks again for recommending us—we’re here whenever you need us! 💜

September 17, 2024

Your technicians were very patient and professional, and they made the product page of my custom jewelry appear perfectly. Thank you.

Bohyzhan
United States
25 days using the app
Customily replied September 18, 2024

Thank you so much for your review! 💜
We're thrilled to hear that our technicians were able to assist you and that you're happy with how your product page turned out.
If you ever need further assistance, don't hesitate to reach out. We're always here to help!

October 2, 2024

Working with Jhofre Marquez has made my experience with Customily genuinely great. I highly recommend Customily for your personalization needs. It's a great company with exceptional customer service.

ZING KICKS
United States
15 days using the app
Customily replied October 10, 2024

Thank you so much for your kind words! 💜
We're happy to read that Jhofre made your experience with Customily exceptional. We truly appreciate your recommendation and are committed to continuing to provide outstanding service for all your personalization needs!

November 12, 2024

Very nice app and support! :)

Stilnest
Germany
About 2 years using the app
Customily replied November 13, 2024

Thank you so much for your review! 😊 We're happy that you're enjoying the app and that our support team could help. If you ever need assistance, we're here for you!