Reviews (217)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time product personalization capabilities, which enhance customer engagement and increase conversions. It supports a variety of product types and integrates seamlessly with Shopify. The live preview feature is particularly valued as it allows customers to see their customizations instantly. Additionally, the app's customer support is praised for its responsiveness and helpfulness, providing extensive assistance and training, especially useful for complex customizations and integration with production processes.

August 17, 2022

A very good app that can do most of the functions you want to achieve. I promise, you won't regret using it!

UKSN INC
Hong Kong SAR
3 months using the app
Customily replied August 18, 2022

Thanks for your review! :) We're happy that you like our app!
Remember that if you have any ideas or suggestions on functionalities you'd like to have, you can always send them to our team! We love to hear our user's feedback! :)

October 10, 2022

Best services in this niche.
Powerful tool.
Responsive customer support.
If you're looking for user-friendly customisation software - Customily is the best choice.

custom champions
United States
3 months using the app
Customily replied October 11, 2022

Thanks for your review!! :) We're happy to have you onboard!
If you need help with anything, you know how to reach us ;)

April 14, 2023

What you will not be disappointed with using this app is the customer support! They genuinely care about their customers and will do their best to ensure that their services will compliment your business to the best of it's ability. I HIGHLY recommend trying them out to see if it will work with your website. Great, great company! You won't be disappointed working with them!

moosecousa
United States
2 months using the app
Customily replied April 14, 2023

Thank you so much for your support and kind review! We work hard daily to help our users as best as possible, so we're happy to read such nice words :)

Edited July 20, 2022

I had a few issues at first but the CEO Alejandro reached out to me with excellent customer service and they we're able to fix the issues I was having. I am looking forward to seeing what this app has to offer! Thanks again.

Switzer Kreations
United States
2 months using the app
May 11, 2022

This app is so powerful, I can do everything I think of with this app. And the customer service is timely and good!

Customine Unique
United States
2 months using the app
Customily replied June 3, 2022

Thank you for your review! We're glad that you're enjoying Customily and that you're happy with our amazing support team! ;)
If you need more help don't hesitate to contact us!

December 6, 2021

This app is a game-changer and is saving us so many hours of work every single day. We're using Customily to show customers a live preview of their customized product and then automatically creating the print file. The amazing part is that this app allows us to not only download a file of the live-preview, but also a second predefined print file of the exact design that we need to create the individual product. This is the ONLY app i found that is able to do this! The app works seamless with the Debut Theme and also with a AJAX cart drawer. I've also tested other apps before, but this one seems to be the fastest with the fastest loading times. The last thing i want to mention is the incredible customer service. They have a inhouse developer team that is open to help with any change you want to make to your theme regarding the customily app. In this sense i would especially like to thank Flor from the customer service team for helping us with every single question or problem that we had so far. To sum up - This is the best app for customized and personalized products by far!

Wunsch Kalender
Germany
2 months using the app
Customily replied January 18, 2022

Thank you for your review :) we're glad to be helpful and that you've been enjoying Customily so far!
We'll share your nice words with the team, especially Flor :)
Let us know if we can help you with anything else!

October 18, 2022

Seriously, the best customer service I've ever encountered!! We've been searching for months to find the right personalization app and this is by far the most user-friendly. Customily reached out right after we downloaded it to help us with setting up templates and more. Jose went above and beyond helping us set up our store front for customers to personalize our bags. I would honestly consider us friends at this point. He emails back right away and is always there when I need it. PLUS Customily has a really great YouTube channel if you get stuck. So far we love the app and would recommend :)

OTG|247
United States
2 months using the app
Customily replied October 19, 2022

Thanks for your kind review :)
We're happy to be of help and that you're enjoying our app! And yes! Jose is the best! ;)

December 19, 2022

Amazing app and fantastic Customer Support! Once you understand how to use it, the potential is endless!

YourPupCustom
Italy
2 months using the app
Customily replied December 19, 2022

Thanks for your kind review! :)
We'll be always available to help you! Just let us know when you need us :)
Have a wonderful end of the year!

February 17, 2022

i like this app!This app has helped me solve a lot of problems! But I still hope the staff can solve my problem as soon as possible!!

cherishinbox
China
2 months using the app
Customily replied February 18, 2022

Thank you for your review! :)
We're very happy that you like our app, remember that you can always contact us at support@customily.com and our dedicated team will be ready to help you!

December 23, 2021

Customily is very powerful tool that makes customers personal designs more easier & quickly to fulfill with the professional requirements.
A top professional support team, that can help in al required situations.

Poster-4u
Germany
2 months using the app
Customily replied January 18, 2022

Thanks for your review! We're happy to read you're enjoying Customily. We work really hard to have the best support team ever!
Let us know if we can help you with anything else!