Reviews (217)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time product personalization capabilities, which enhance customer engagement and increase conversions. It supports a variety of product types and integrates seamlessly with Shopify. The live preview feature is particularly valued as it allows customers to see their customizations instantly. Additionally, the app's customer support is praised for its responsiveness and helpfulness, providing extensive assistance and training, especially useful for complex customizations and integration with production processes.

Edited June 6, 2023

Fed is amazing! Best customer service ever. He really went beyond to help me figure it out! Highly highly recommend - everyone should get this!!! Big shot out!!!! Lots and lots of love and appreciation

Martina was also very kind and very amazing. She was very calm and helped fix my problem quickly. Thank you so much!

Brunch
United States
29 days using the app
Customily replied June 5, 2023

Thanks for your kind review and support! We're happy to be of service and to help you make the most of our app!
If you need further help don't hesitate to let us know! :)

July 12, 2022

I've tried a few different customization apps before Customily. Some were ok, some were not great and all had way too much to learn for someone running their own Ecom site. Customily platform has been great but most important and this is the biggest reason to use Customily is the support. They literally walk you step by step setting your listings, creating your templates, etc. Jose has been absolutely amazing, and with out a doubt, everyone should give Customily a go, for any type of customization products.

Oezzo
United States
28 days using the app
Customily replied July 12, 2022

Thanks for your kind review and for your trust in us so far :) we're happy to work with you too!
If there's anything else we can help you with, you know how to reach us ;)

March 21, 2023

Customily is currently the best app for selling personalization.

The customer support is good, but it would be even better if everything could be fixed and supported faster.

Anyway, thanks to the team!"

Suzitee
Vietnam
27 days using the app
Customily replied March 22, 2023

Thanks for your review! Your feedback helps us to improve our services :)
We will work harder to provide faster support during VietNam business hours!

June 6, 2023

Such an easy way to integrate my shopify products for my customers to personalize their own with so many options to choose from. Also they have an amazing support team who are very quick to reply and help out

Custom Cases
United Kingdom
25 days using the app
Customily replied June 6, 2023

Thanks for your review! We're so happy that you're enjoying our app!
If you need further help you know how to reach us! :D

May 30, 2023

I would highly recommend this app. Its a highly useful and productive tool that ads to the bottom line.

My Store
United States
23 days using the app
Customily replied May 30, 2023

Thank you for your review! We're happy to know our app is useful for your store!
If you need help with anything don't hesitate to reach our team, we're here to help you make the most of Customily!

September 2, 2022

I reviewed 5-6 apps, and found this to be the most flexible and scalable. Support team is responsive and helpful.

arrowood co - Engraved and Personalized Drinkware from Charlotte, NC - Made in the USA
United States
22 days using the app
Customily replied September 6, 2022

Thanks for your review! We're happy that you're enjoying Customily. If you need help with anything just let us know! :)

July 23, 2021

Without a doubt this is the best personalization app, their support team is amazing. It's worth every penny, the learning curve is fast and the app's dashboard is very intuitive.

parisgobr
Brazil
22 days using the app
June 6, 2023

Customily has exceeded my expectations! The app's intuitive interface makes customization a breeze. The range of design options is impressive, and the real-time previews ensure customers get exactly what they want. Seamless integration with Shopify and top-notch customer support make Customily a must-have for any e-commerce business.

Memorial Gifts 4u
Singapore
18 days using the app
Customily replied June 6, 2023

Thank you so much for your review! Your kind words encourage us to keep growing and deliver an ever-better solution for our users!! We'll keep working hard to offer the best solution possible for product personalization!

November 2, 2021

Great personalization options, really good documentation and very helpful support. Thank you very much

Majowis - Personalisierte Geschenke & individuelle Geschenkideen
Germany
17 days using the app
Customily replied January 18, 2022

Thank you very much for your review :) we love working with Majowis as well! Let us know if we can help you with anything else!

January 4, 2023

App có giao diện rất thân thiện và dễ sử dụng cho khách hàng.
Cho 5sao về độ nhiệt tình của các bạn support!!!!! <3

Gerbera Story
Vietnam
11 days using the app
Customily replied January 4, 2023

Cảm ơn vì đánh giá tốt của bạn! :) Chúng tôi rất vui được hỗ trợ bạn và mong muốn tiếp tục hợp tác trong năm nay! Nếu bạn cần thêm thông tin, xin vui lòng liên hệ cho chúng tôi.