Customily Product Personalizer

Customily Product Personalizer

Reviews (216)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
    195
  • 2% of ratings are 4 stars
    4
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    3
  • 6% of ratings are 1 stars
    12
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time product personalization capabilities, which enhance customer engagement and increase conversions. It supports a variety of product types and integrates seamlessly with Shopify. The live preview feature is particularly valued as it allows customers to see their customizations instantly. Additionally, the app's customer support is praised for its responsiveness and helpfulness, providing extensive assistance and training, especially useful for complex customizations and integration with production processes.

September 7, 2021

No replay of support mail, options getting messy not follow its name. Product cant connect to template

jacktheunicorn
United States
About 1 month using the app
Customily replied September 7, 2021

Hi Jack, I'm sorry you had this experience. Cecilia from our support team tried contacting you by email with no response. https://i.imgur.com/gB9lgNh.png

Could you please send us a message to support@customily.com? Our team of designers and developers is ready to help with whatever you need. Your templates are working perfectly, so it's probably a small detail or setting that needs to be adjusted. :)

Best,
Martina

March 27, 2023

Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization， and it is urgent for us， received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.

AOVILA
United States
5 days using the app
Customily replied May 15, 2023

Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it lives up to your expectations :)
We are happy to still have you as a customer, in spite of this misunderstanding. As we mentioned over email, our service does not include configuring products for our customers (with over 3500 customers, and selling more than 2 million products, that would be impossible!). Still, we are happy to help whenever we can.
Anyway, I believe your products are working just as you want them to, which is what's important! If you need more help you know where to find us.

2
2