Reviews (258)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting business growth and customer satisfaction through its advanced product personalization features. It offers real-time previews, seamless integration with Print-on-Demand providers, and continuous feature updates. Exceptional customer support is noted for its quick, personalized assistance and effective onboarding. The app's reliable performance is also praised for enhancing business operations and meeting personalization needs effectively.

January 17, 2025

Support (Cecilia) was on the ball and helped solve my problem.

Home Decor Gifts
United Kingdom
2 months using the app
Customily replied January 20, 2025

Thank you for sharing your experience! We're so glad Cecilia could quickly assist you and solve your problem. Our team is always here to help, and your feedback means a lot to us.
Thank you for choosing Customily! 💫

February 18, 2025

Jhofre went above and beyond when explaining to me how to integrate Customily with my shopify store!

Ignite Design
United States
21 days using the app
Customily replied February 20, 2025

Thank you for your kind words! We're so glad to hear that Jhofre went above and beyond to help you integrate Customily with your Shopify store. If you ever need further assistance, we're always here to help! 🚀

November 8, 2024

Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!

Walledio
Sweden
About 1 month using the app
Customily replied November 11, 2024

Thank you so much for your amazing feedback! 🤗
We're happy to know that Customily has made such a positive impact on your business. It's also wonderful that Josema was able to provide the tailored support you needed and that he went the extra mile to ensure everything ran smoothly. We pride ourselves on delivering personalized, attentive service, and it's always rewarding to know it makes a difference. Thanks again for recommending us—we’re here whenever you need us! 💜

February 24, 2025

Très réactif dans le support, a su apporter une solution efficace avec une vidéo explicative.

IMAGINE
France
About 2 months using the app
Customily replied February 28, 2025

Merci beaucoup pour votre retour ! 😊 Nous sommes ravis de savoir que notre support a pu vous apporter une solution efficace avec une vidéo explicative. N’hésitez pas à nous contacter si vous avez besoin d’aide à nouveau. Bonne personnalisation ! 🎨🚀

October 25, 2024

Great program to personalize your POD products. They even have premade designs that are easy to make your own, too! Some of the aspects take a little learning, but they provide tons of tutorials and videos on you tube to help you find your way. It's so worth it to learn because the finished products are amazing and customers love the attention to detail.

Charmies
United States
About 2 months using the app
Customily replied October 28, 2024

Thank you so much for your wonderful feedback! 😊
We're glad you're enjoying our personalization features and premade designs. We understand that there can be a bit of a learning curve, and it’s great to know our YouTube tutorials have been helpful. We keep working hard to make Customily the best possible!
Our team is also always available for assistance, so if you ever need anything, we’re here to help. Happy customizing! ✨

February 9, 2025

Great support

Thesunnyzone
United States
Over 3 years using the app
Customily replied February 17, 2025

Thank you for your review!
If you need assistance with anything just let us know, we're here to help! 🥰

November 29, 2024

It a good app, after the learning curve

Real Gifts Of Love
United States
3 months using the app
Customily replied December 2, 2024

Thank you for your feedback! We're glad you're enjoying the app. We’re always working to make the experience even more intuitive, and we’re here to help if you have any questions during the learning process! 💜

Edited December 3, 2024

Fast communication and great customer service. Really great program :), The onboarding zoom was excellent.

Moontowne
United States
2 months using the app
Customily replied December 2, 2024

Thank you for your kind words! We're so glad to hear you enjoyed our fast communication and customer service. We're here to help anytime you need! 💜

December 14, 2024

Jhofre Marquez was wonderful at helping us onboard. And he's been setting up weekly meetings to ensure Customly is fit for us. He's an incredibly diligent worker.

Arete Pickleball
United States
3 months using the app
Customily replied December 16, 2024

Thank you for your kind words! 🥰
We're thrilled to hear about your positive experience with Jhofre. He is indeed a dedicated and diligent team member, and we're glad he's been able to support you throughout the onboarding process.
If you ever need further assistance, don't hesitate to reach out!

October 19, 2024

Great software and amazing support from Jhofre! There is definitely a learning curve with the app and it's easy to get to 90% but that last 10% is challenging the first time around. Jhofre shared screens and took my concept and made it reality - and showed me how to do it. I'm independent now but know that I have both the software and the support to get to selling some customized products!

JavaMania
United States
3 months using the app
Customily replied October 21, 2024

Thank you so much for your review! 🤩
We're happy to know that you had a great experience with both the software and Jhofre's support. We understand that there can be a learning curve, and it's awesome to know Jhofre was able to help you and even empower you to handle things on your own.
We're here whenever you need us, and we can't wait to see your customized products in action!
Happy selling!