Reviews (260)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting business growth and customer satisfaction through its advanced product personalization features. It offers real-time previews, seamless integration with Print-on-Demand providers, and continuous feature updates. Exceptional customer support is noted for its quick, personalized assistance and effective onboarding. The app's reliable performance is also praised for enhancing business operations and meeting personalization needs effectively.

December 12, 2024

Very useful
efficient support
good service
solutions accurately
thanks a lot!!!!

Katherine Candle
United States
6 days using the app
October 11, 2024

The learning curve was/is steep, but once you get that down, It's very flexible with what it can do. I've gone through several web meetings with Jose and I wanted to do something that hadn't been done. Jose sorted it out, figured out the steps needed to make it work and It works perfectly.

Augusto has also been incredible, developing methods to get the final product figured out. They are very ...

Race Pace Designs
United States
2 months using the app
Customily replied October 14, 2024

Thank you so much for your thoughtful review! 🤗
We're thrilled to read that you've had a great experience with both Jose and Augusto. Our team always strives to go above and ...

December 16, 2024

Cette application est parfaite pour une personnalisation poussée de produits. De plus le service client qui est vraiment efficace et réactif. Je recommande fortement !

Marinotte Design
France
About 1 month using the app
Customily replied December 17, 2024

Merci beaucoup pour votre avis positif ! 😊 Nous sommes ravis que notre application réponde parfaitement à vos besoins en matière de personnalisation de produits. Un grand ...

October 22, 2024

The support team member, Julieta, gave quick response to me and arrange the setup at their end so that I can use my Customily account in two Shopify stores in short time.

LDSGIFT
Hong Kong SAR
3 months using the app
Customily replied October 24, 2024

Thank you for sharing your experience! We're so glad Julieta could provide quick support and help set up your Customily account across both Shopify stores. We're committed to ...

November 12, 2024

Very nice app and support! :)

Stilnest
Germany
Over 2 years using the app
Customily replied November 13, 2024

Thank you so much for your review! 😊 We're happy that you're enjoying the app and that our support team could help. If you ever need assistance, we're here for you!

October 9, 2024

Really good customer support that fixes almost any issue within a good time.
Also a great community where suggestions from customers (us) is taken seriously and being evaluated ...and if possible implemented in the tool.
Also a great tool to work with

Vasaboden
Sweden
About 2 months using the app
Customily replied October 10, 2024

Thank you so much for your review! 😊
We're happy to know that you've had a positive experience with our customer support and that you find value in our community.
We take ...

September 18, 2024

This app is quite difficult with many features. But thanks to the development team and the support team, they have supported me a lot to improve my product. My questions are mostly answered quickly. However, sometimes I cannot contact the support team via Chatlive even though it is during business hours. But no problem, the support team is still very friendly and enthusiastic. Thank you to the ...

Teesdily.com
United States
5 months using the app
Customily replied September 23, 2024

Thank you for your honest feedback! We're glad to hear that our support team has been helpful and responsive in improving your product experience.
We apologize for any ...

September 25, 2024

Customily is a great app for Shopify to be up to date with the market trends for customization products. The app has a lot of features, which will require time to learn, but very rapidly it's obvious, how much potential and opportunities it provides for the shop owners and designers. The support team is really amazing, for most of the questions there are already tutorials and solutions within the ...

Art of Galom Shop
Germany
27 days using the app
Customily replied September 26, 2024

Thank you so much for your kind words! 😍 We're happy to read that you're finding value in Customily and its features.
We understand that there's a learning curve, but it's ...

September 19, 2024

Hands down the best app we've found for product customization!

We are a manufacture. Customily's set of tools gave us the ability to personalize our products on ALL major platforms allowing our customers to easily get the orders customized and to their shops or homes quickly.

Support: AMAZING. Price: AMAZING

PhotoWeavers
United States
5 months using the app
Customily replied September 23, 2024

Thank you so much for your amazing review! 😍
We're thrilled to hear that Customily has been a game-changer for your product customization and that our tools have helped ...

October 2, 2024

Working with Jhofre Marquez has made my experience with Customily genuinely great. I highly recommend Customily for your personalization needs. It's a great company with exceptional customer service.

ZING KICKS
United States
5 months using the app
Customily replied October 10, 2024

Thank you so much for your kind words! 💜
We're happy to read that Jhofre made your experience with Customily exceptional. We truly appreciate your recommendation and are ...