Reviews (217)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time product personalization capabilities, which enhance customer engagement and increase conversions. It supports a variety of product types and integrates seamlessly with Shopify. The live preview feature is particularly valued as it allows customers to see their customizations instantly. Additionally, the app's customer support is praised for its responsiveness and helpfulness, providing extensive assistance and training, especially useful for complex customizations and integration with production processes.

Edited January 26, 2024

Fantastic customer service from this app. Best I've ever received since starting my store 6 years ago. Great app, does what it says on the tin. Very happy customer. Sorted out a little problem I originally had, but this was my error and confusion. All was sorted. Highly recommend!

QuoteMyWall
United Kingdom
26 days using the app
Customily replied January 29, 2024

Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you've found our customer service to be fantastic. It's always our goal to provide reliable functionality and excellent service.

If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you and your store in the future!

April 19, 2024

Thank you very much to customer service Henri for his patient help and explanation.The plug-in function is very useful

Thepodmall
China
2 months using the app
Customily replied April 22, 2024

You're very welcome! :D
We're happy to hear that Henri provided patient assistance and explanations to enhance your experience. It's fantastic to know that you find the plug-in function so useful. If you have any more questions or need further assistance, feel free to reach out anytime!

March 28, 2024

Amazing tool with exceptional customer support, I use their chat to solve all my problems and their team is amazing!

Artis Designs
United States
3 months using the app
Customily replied March 29, 2024

Thank you so much for your review!!
We're happy to read that you're finding our tool amazing and that our customer support team has been able to assist you effectively.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! ;)

December 18, 2023

Amazing Josema was amazing help in learning how to use the app

Belamoda Co.
United States
4 months using the app
Customily replied December 19, 2023

Thanks for your review, Laura!
We're happy to read that Josema has been of help to you, he's amazing!
If you need further assistance don't hesitate to let us know! Have a wonderful end of the year! :)

December 29, 2023

Very good app. The support is excellent and very fast! The tutorials and live sessions are very helpfull. Love this apo

PersonalGlasses
Netherlands
15 days using the app
Customily replied January 2, 2024

Thank you so much for your positive feedback!
We're thrilled to hear that you're enjoying our app and finding the support, tutorials, and live sessions helpful. Our team works hard to provide a seamless experience for our users, and your encouraging words motivate us to keep delivering top-notch service. If you ever have any questions or suggestions, feel free to reach out. We appreciate your support!

December 21, 2023

Customily hielp me om mijn shop eenvoudig te integreren met top aanbieders van print-on-demand en stelde me in staat om personalisatie door de gebruiker aan te bieden op mijn site. Customily maakt zijn beloften waar op het gebied van gebruiksvriendelijkheid en efficiënte, snelle klantenservice. Met deze app kan ik me onderscheiden van de massa en echte klantbetrokkenheid creëren. Nogmaals bedankt voor de geweldige ondersteuning.

happyzappy
Belgium
3 months using the app
Customily replied December 22, 2023

Heel erg bedankt voor je prachtige review!
Ons team streeft er altijd naar om beloften waar te maken, vooral op het gebied van gebruiksvriendelijkheid en efficiënte klantenservice. Het doet ons goed te weten dat je tevreden bent met de snelheid en kwaliteit van onze ondersteuning.

Als je verdere vragen hebt of als er iets is waarmee we je kunnen helpen, staan we altijd voor je klaar. Nogmaals bedankt voor je positieve feedback!

December 14, 2023

Parece que esta aplicación se hizo exactamente para cumplir nuestras necesidades, nos gusta bastante y estamos emocionadas por sacarle todo el provecho! Tiene todo lo que hemos querido personalizar y más! Gracias equipo Customily

TheFace
Mexico
26 days using the app
Customily replied December 15, 2023

Gracias por compartir tus comentarios positivos! Nos encanta saber que están satisfechos con nuestra aplicación!
Estamos aquí para ayudarlos en cada paso del camino, así que si alguna vez tienen preguntas o sugerencias adicionales, no duden en ponerse en contacto con nosotros. Esperamos seguir cumpliendo con sus expectativas y superarlas en el futuro! :)

May 2, 2024

Den besten support den ich bis jetzt gesehen habe der hammer

Trigárdon
Germany
21 days using the app
Customily replied May 3, 2024

Vielen Dank für Ihre freundlichen Worte!
Wir freuen uns sehr zu hören, dass Sie so positive Erfahrungen mit unserem Support-Team gemacht haben. Wenn Sie in Zukunft Hilfe benötigen, zögern Sie nicht, uns zu kontaktieren. Wir sind hier, um zu helfen!

January 22, 2024

Outils excellent il m'est d'une grande aide pour mes créations et l'equipe customily est très réactive et agréable :)

CreativeGear
France
3 months using the app
Customily replied January 23, 2024

Merci beaucoup pour votre retour positif !
Nous sommes ravis d'apprendre que nos outils vous sont d'une grande aide dans vos créations. Chez Customily, nous nous efforçons de fournir des solutions de qualité et de garantir la satisfaction de nos utilisateurs. Votre appréciation de notre équipe réactive et agréable nous encourage à maintenir notre engagement envers un excellent service client. N'hésitez pas à nous contacter si vous avez d'autres besoins ou questions. Merci encore pour votre confiance !

July 20, 2021

The best personalization app I’ve tried . Great Speed and Outstanding features ! Highly recommend ....

Macorner
Vietnam
Over 3 years using the app