Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

This app is highly recommended for its extensive product personalization features, allowing customers to design items in real time. Merchants appreciate its seamless Shopify integration, user-friendly interface, and continuous improvements. Despite a learning curve, the exceptional customer support, including one-on-one training and a helpful YouTube channel, is praised. The app is cost-effective, with reasonable pricing and a cost per sold product that merchants find acceptable. Many report an increase in average order value and business growth after using the app.

February 17, 2023

This is a great tool for those offering simple personalization and customization. Just the right tools, and it's right priced. I've been in the product customization software industry for many years with a higher priced competitor, not on the app store, and the feature set here is almost comparable. In fact, I would choose this over that for what I am doing.

Some areas that could use improvement:

Profanity Filtering - We could use an integration or home grown solution that is more foolproof.

Multiple product perspectives - more complex personalization would require multiple views of the product.

Color Swatches in Options Sets generated from a Color Library - a bit cumbersome to have to build swatches for the front-end UI (Option Set) separately from the template library. Swatches could be generated from the color library that is referenced in a template for the Option Set. This would save quite a bit in setup time.

Dogwatch Art Co.
United States
Over 1 year using the app
Customily replied February 17, 2023

Thanks for your review and feedback!! :)
Every piece of information from our users helps us to keep improving and developing new features!
Regarding your ideas, the third one about the color swatches generated from a library can actually be done ;) our support team will contact you to show you how to do it!
Thanks again for your trust and support!

May 20, 2022

Fantastic App and super helpful team to work with! These guys are the best in the business, and offer a fantastic service!

C. Richard's Leather
United States
Over 1 year using the app
Customily replied June 3, 2022

Thank you for your review! We're glad that you're enjoying Customily and that you're happy with our amazing team! ;)
If you need more help don't hesitate to contact us!

October 13, 2021

Your app is good and easy to use. Your customer service was so nice and reply quickly. Recommendation for any personal store.

Hold You Tight
Vietnam
Over 1 year using the app
May 11, 2022

I can recommend Customily to everyone! Super personalization tool, works flawlessly and easy to understand. But especially positive is the service, I have never seen such an incredibly good service! Thank you!

Deutsam
Germany
Over 1 year using the app
Customily replied June 3, 2022

Thank you for your review! We're glad that you're enjoying Customily and that you're happy with our amazing support team! ;)
If you need more help don't hesitate to contact us!

May 19, 2022

I cannot say enough of how customily allowed us to become a differentiator in our market, especially since we sell very detailed and highly customized products. My only complaint would be that when we started 2+ years ago it was not very user friendly. It still is difficult for me to understand certain parts, BUT the customer service which is now embedded via chat in the app, is beyond helpful and I have yet to stump them. Wish the price could go down, but definitely worth the price we pay.

Dimples Baby Gifts
United States
Over 1 year using the app
Customily replied June 3, 2022

Thank you for your review! We're glad that you're enjoying Customily and that we help you grow!
We keep working hard to make our configurator easier to use and to develop new features for our users ;)
If you need help don't hesitate to contact us! You know where to find us ;)

December 3, 2021

We like using this app because it helps our customers customize their designs. We are happy with the Customily customer service because they were able to help us with the integration. We recommend this app for anybody that is looking to add more customization features to their store. Thank you

Nice Movie Posters
United States
Over 1 year using the app
Customily replied January 18, 2022

Thank you very much for your review, we're glad to be helpful and look forward to keeping working together!
Let us know if we can help you with anything else!

January 11, 2023

This is a great app if you are looking to offer personalized products that customers can design from your website. They have some of the best support who will help you get up and running every step of the way. I have been very happy with my experience with this company and it has been one of the best options for this feature that I was able to find. I definitely recommend checking out Customily.

FOTO
United States
Over 1 year using the app
Customily replied January 11, 2023

Thanks for your kind review and recommendation!
We're happy to be of help to you and we will continue to assist you whenever needed :) thanks for your trust!

October 17, 2022

Customily is perfect for our customers to design in real time, know what they are getting, and increase our production efficiencies. And the best part is their continuous improvements and new features- excited for what's to come!

Fantasy Champs
United States
Over 1 year using the app
Customily replied October 18, 2022

Thanks for your review and support! :)
We'll definitely keep working hard to develop new features for our awesome users!!

August 16, 2022

I used this app to help us with customization and it is exactly what we are looking for and even better. As an added bonus, the Company's support is so amazing! It exceeds our expectations by a lot! Definitely recommend this app to anyone wanting a live preview for their customization products.

LuxeDesigns
United States
About 1 year using the app
Customily replied August 16, 2022

Thanks for your kind review! :)
We're happy to work with you and to know our team has been of help!
If you need further assistance you know how to contact us! :D

November 26, 2022

We've been using Customily for a few months now. While it definitely takes some time to learn how it works, it is a powerful app and the support is phenomenal. We will continue using the app and learning more about it, we are overall very happy with it. The only downside may be that the usage fees are a little high, probably only for countries with weak currencies though. Other than that, thanks to the team for proving such great support!

Pawsome Prints
South Africa
About 1 year using the app
Customily replied November 28, 2022

Thanks for your kind review! We're happy to be of help, our support team will continue to assist you with everything you need so you can make the most of our app! :)