Reviews (146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement through extensive product customization options, including color simulations and fabric choices, supporting over 50 million combinations for some products. It also aids in SKU management and inventory tracking, with features for upselling during the customization process. The support team is praised for their responsiveness and effectiveness, often assisting with custom code edits to meet specific needs. This app is ideal for ...
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Zero support, tried everything to contact them, no answer.
App needs a lot to improve on user- friendly.
- No sort new to old function on the front product list, whenever you have new product build, you will need to scroll down to find again.
- font manager is also very poor, when you installed new font you can't installed all at once, you can only put it separately one on one.
- And go to product font manager, the new font will hide inside the list, ...
Hello there,
Thank you for your feedback. We are working on implementing new interface with improved UX based on customers feedback. We will include your recommendations as ...
Customer service is horrible. I have been waiting for things to get fixed on my website and I can't seem to get anyone to help me. Nobody should have to wait this long for support. If nobody can help me ASAP, I will have to move on to another app. I will be happy to revise my review once my issues are fixed.
terrible UI, spent far too long learning it for it to be plagued with bugs. Devs didn't email back in reasonable time frame and failed to fix issues.
Hi there,
Thank you for your review.
We really strive to resolve all issues reported in the least possible timeframe. However sometimes tasks take more development time than ...
the app was not very easy to use and the support refused to help set up only one product without an additional charge.
This app is terrible! Very glitchy, does not work properly. When I realized this I tried to remove the app from my store and it deleted all of my products entirely! I had to shut my store down and add everything back in from scratch again. I would not recommend downloading this.
Hello Abel,
Thanks for your review and apologies for the inconvenience! Looks like the theme you are using isn't built based on Shopify's guidelines, so there may have been ...
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Unfortunately, we countered with error.
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We will be happy to resolve this error. Contact with us if you need help with app, please.
Hi there. Thank you for reporting this issue. It was resolved the same day. Apologies for the inconvenience. Please don't hesitate to email to support@buildateam.io if you ...
This app AUTOMATICALLY edits your live theme instead of being able to install on a test theme. When you remove it, it doesn't remove any of the code. This is terrible.
Update: The developers sent three emails AND called my physical store over the last 24 hours due to this review. They requested collaborator access to my store AFTER I had already removed the app. They sent information about how to ...
Hi Chase Street Accessories Team,
Thank you for your feedback. We are really sorry that you have experienced issues while installing / uninstalling our application.
We ...