CPB ‑ Custom Product Builder

CPB ‑ Custom Product Builder

Reviews (98)

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
    83
  • 4% of ratings are 4 stars
    4
  • 2% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    1
  • 8% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer experience with extensive product customization options. It offers a user-friendly interface, complex configuration capabilities, and features like color simulation and mockup generation. The responsive support team is praised for quick, effective solutions and continuous updates, ensuring smooth Shopify integration. This tool is valuable for businesses needing detailed customization, significantly enhancing e-commerce stores.

June 15, 2020

I would really like this App to work, unfortunately bugs keep showing up. Unexpected glitches suddenly appear: pages with errors, items show up as out of stock when customers try to add to shopping cart, etc.
The developers are quick to respond that they are looking into the issue but over a week has passed and no solution. We are losing sales.... even though the developer keeps charging their $50 USD monthly as if the app worked.

The issues mostly arise as the developers keep upgrading the app without properly proofing it before releasing the upgrades.

The app works great, when it doesn't come up with glitches. We sell custom bags and our clients can mix and match all the components and see their finished product on screen. One thing that the app does not do -- unfortunately -- is syncing with Shopify's inventory for the components. Your clients could purchase custom items which you might not be able to supply as they are out of stock. At $50 a month it is one of the most expensive apps, inventory syncing should be included.

O bag México
Mexico
About 2 months using the app
Custom Product Builder replied August 27, 2020

Hi there,

Thank you for your feedback and apologies for the inconvenience! We made sure to address the issues you mentioned.

We added a new feature for SKU & Inventory management and reduced the price of the app to support new online businesses!

We are constantly working on new improvements as well. Here is the full list of updates: https://buildateam.zendesk.com/hc/en-us/articles/360042242811-CUSTOM-PRODUCT-BUILDER-CHANGELOG-SHOPIFY-

Let us know if you have any questions!

Cheers,
CPB Support Team