Reviews (2,273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to automate and customize detailed reports, surpassing Shopify's native features. They appreciate the option to schedule reports to Google Drive and tailor them to specific business needs. The support team is frequently praised for their quick and expert assistance with complex data requests and custom report creation. Some merchants have expressed a wish for faster loading times, but overall, they find the app to be a crucial tool for data management and analysis.
Refine
-
By rating
Support is working on reports that are online without making a copy of them. This is a serious problem in the process, I have never seen this level of incompetence before, it simply should never happen.
On top of this, support is making changes to the online reports used for logistics that have not been requested, making the report crash.
The reports are unreliable, they don't run when scheduled to which is a nightmare to work with and Shopify says it is an supported app sp I guess they haven't updated or done maintenance to new APIs
Very disappointed with the carelessness of support- staff said they would update the app because it was so slow but they deleted it and all our reports without any consultation. Having explained how important it was to our business the staff promised to restore things, and kept promising...until they went home for the weekend. During this time they promised a 24-hr solution but this never happened. We made is very clear how important the app was to our business but they didn't care less.
In the end we used Easy Reports which is much quicker and intuitive and slightly less expensive.
The reports are full of mistakes, missing items, double entries, etc.
Lots of reports but hard to set up as the 'live human chat' is so frustrating! The people on the other end seem to struggle to answer even basic questions (could be a language barrier as the chat is based in India?) If you need any historical data on your inventory this is not possible. I am sure when you figure what reports you need and how to adjust these to your needs the app will be of value but if you need help setting up or customising the reports it will be a time-consuming struggle!
I feel bad to put a 2 stars review as the support is very reactive and is trying their best to help you.
But the product itself was just built totally the wrong way. It's ultra complicated to use, I've been using several export tools already and the logic behind this app is just a nightmare to understand. It made me lost few hours, I need now to find an alternative.
They told me they will make a big update soon as they received other similar feedbacks. Therefore this review might not be relevant in the next few months.
Sir, we have updated Data Export since this review was written. In the new version, you can create or view custom reports instantly.
I request you to try our app which is the best low-cost custom reporting solution in Shopify.
Please email us if you have any questions.