Delhivery ‑ Logistics Platform
- Pricing
-
Free to install. Additional charges may apply.
- Rating
- 2.8 (40)
- Developer
- Delhivery Pvt. Ltd.
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Grow your Direct To Consumer brand with Delhivery’s end-to-end logistics solutions
Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service
- Automated shipping workflow with one click Shopify Integration
- Real-time shipment tracking and WhatsApp communication
- Increase deliverability using our RTO predictor and Address intelligence system
Pricing
Free to install
Shipping rates start at Rs.30 per parcel excluding GST
Free to install
Shipping rates start at Rs.30 per parcel excluding GST
All charges are billed in USD.
Reviews (40)
Positive:
- Delivery One fulfills my requirements and is easy to use.
- Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers.
- The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city.
- Customer support is quick to address queries and provide assistance.
Improvement Suggestions:
- Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust.
- Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience.
Negative:
- Delhivery B2B support is lacking, and merchant/customer support is poor.
- Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate.
- NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery.
- Delhivery High-Risk RTO buyer feature is not functioning properly.
Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. And it was an insightful discussion with you. We thankyou for taking out time to discuss the improvements and we shall definitely work on the feedback shared.
4876010021652 - Shipment is showing delivered, but customer is saying that they didnt received the physical product.
Escalated to delhivery courier, with ticket 1717423905891073, but no response from past 7 days.
Kindly provide update on this.
Worst Customer Service and cheating company. If you face an issue, no way to reach to them except ticket where we just get some standar machine response, but no resolution.
For an order, faced issues and requested call to talk to a rep many times. But no response.
Also cheating as they tamper the order and replace high price items with jumk. Very bad service.
Poor app - Shopify orders doesn't sync no matter how long you wait.
No customer support - they don't have a voice support.
Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!
Dear Team IndiArtisan, we would like to apologize for the delayed response from our end. We have shared the feedback with our respective teams to work towards improving our services.
As we mentioned in the support ticket, if a Shopify order is fetched in Delhivery One but is fulfilled from other platform, the order state on One is changed to 3rd party state.
Hi i am also not able to generate AWB no. Asking to fill all customer data in a excel sheet and upload in delhivery app. It should capture automatically. Please help me in this because orders are pending from from last 4 days
Actually i have seen this app working properly, one of my know person was using this app. I have use this app on shopify platform on my friends shopify store. i am stuck in starting process, once i know the right process may be it will run smoothly without any error
Dear Team Alankar, we are sorry you had challenges with our application. We tried reaching you over call and e-mail to help resolve the issues you are facing. Incase the issue still persists, you can raise a support ticket on Delhivery One, and we shall happily assist you.
Support
Delhivery Pvt. Ltd. can answer any questions you have about Delhivery ‑ Logistics Platform.
Developer
Plot 5, Sector 44, Gurgaon, HR, 122002, IN
Resources
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