Delhivery ‑ Logistics Platform , 24 reviews
Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.
Delhivery has transformed our Shopify store with its seamless integration and effortless bulk order processing. The team is responsive and ensures a smooth integration process, while the ground support is impeccable. Their commitment to accuracy and reliability makes Delhivery a must-have for any business serious about streamlining logistics on Shopify!
integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.
I would give it 5 stars but I have one very big issue with the integration.
Everything works seamlessly except when I get a single order for multiple items and CoD for mode of payment.
When a customer places an order for more than one item and chooses the CoD option, on the Delhivery portal it shows only as one item with the whole amount of the order. So when I manifest the order I can only manifest one package (when I would need more than one package) with the total order amount as CoD amount to be paid. If you can fix this issue and let me make multiple packages with hyphenated order number it will be a great app and an even better integration.
Worst Channel Integration with absolutely no support. The team was just not able to identify why our channel integration was not working. After months of follow ups and constantly raising tickets they identified the issue. After that too the integration doesnt work. No proper responses are given to tickets raised - just copy paste responses - the feature is still not working. The old CL Panel was so much better. If you cannot run the new feature properly, just revert to the old system.
Giving 4 stars because finding difficulty to understand some features. Value for money ? indeed !!
Most idiot logistic partner with zero support!!’Do Not Integrate
Great app to ship our products & easy UI & UX. All in 1 Dashboard. Best rates & fantastic support with early solutions.
I strongly recommend the app for your shipping partner.
The support team is pathetic. They reply to a critical query after 3-4 days!
Pretty seamless integration without any issues. The dashboard is also great.
Only 1 suggestion:
When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet.
Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped.
This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped.
Otherwise, the experience has been great.