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Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨
-Jeanette
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Hi Mariia,
Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative.
We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates.
Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed.
If you'd like further assistance, please feel free to reach out to us again at support@zapiet.com.
Kind regards,
Ismail
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry,
Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting.
Thanks,
Sam - Head of Support
Customer support is great
Hi Jon,
It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app!
If you have any questions or need any assistance down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.
Hi Paul,
Thank you very much for taking the time to leave a lovely review :)
It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers.
If you have any other questions or need any further assistance, please do not hesitate to reach out.
All the best,
Jessica
Overall the idea of the app is good, but the customer service is bad. However, the app will occasionally charge customer with a wrong shipping rate, way lower than actual shipping rate making our business needing to bear the extra shipping cost. We had talked to the support on this issue multiple times but the issue still remains.
Hi Twinka team,
We've investigated the response times and identified a bottleneck in our escalation process, particularly concerning senior support agent availability during weekends. We've since optimized our automation and systems to ensure quicker resolution and smoother handling of such cases, while still prioritizing consistency by assigning recurring issues to the same senior support agent whenever possible.
We're truly sorry for the delay and any trouble it caused you. It's really important for us to deal with these issues quickly. When you first reported the issue, we fixed it straight away. This time, when you reported it again, we got our developers involved and they implemented a permanent fix.
Thank you once again for your patience and for bringing this to our attention. We're committed to continuously improving our service to better serve you and all our valued customers. If you have any further questions or concerns, please don't hesitate to reach out.
- Klaudia
There are many apps that does the same as that one but what I really enjoyed was the support, especially Jeanette for almost today, she was very helpful till we made sure everything is in place. Thanks again.
Hi Bassem!
Thank you for your kind words and it was my pleasure to help you get your rates up and running with our Zapiet - Pickup + Delivery app and Zapiet - Rates by Distance app.
Please do not hesitate to reach out to us for in the future.
Have a wonderful day! ☀️,
-J Barjum
Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!
Hi Claudia,
Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app!
It was wonderful chatting and assisting you to make sure that everything was up and working as expected.
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
Great Customer service!!!!
Hi Mathias,
Thank you for taking the time to leave a review for our Delivery Rates by Distance app
If you have any other questions down the road, please do not hesitate to send us a message.
Kind regards,
Jessica
Grundsätzlich ist der zapiet support immer erreichbar und antwortet schnell! Ich hatte heute mit Betty zu tun und sie war sehr kompetent und hilfreich. Toller support!
Hi Renate!
Thank you for your fantastic review of our Zapiet - Pickup + Delivery app. It was my pleasure to assist you. If you need anything or have any inquiries, please don't hesitate to contact us.
Wishing you a wonderful Christmas season!
Betty