Reviews (112)

Overall rating
5
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for setting delivery rates based on distance, crucial for local delivery. It offers flexibility with customizable delivery zones and integrates well with Zapiet's Pickup + Delivery app. The app supports complex shipping configurations without coding, making it user-friendly. Customer support is praised for being responsive and professional, ensuring smooth functionality and swift issue resolution, which is vital for business operations.

March 13, 2026

Great Job. Thanks again!!

House-of-Blooms
United States
Over 2 years using the app
Zapiet replied March 13, 2026

Hi Allen!

Thanks a lot for the great review! It was a pleasure helping you today. Always happy to help if you need anything else.

Best regards
Betty

March 11, 2026

Very Good and patient support. By Salaj. Thank you so very much for all the time you spent to correct all my mistakes and make it easy for us to be up and functioning.
Natalie

Adela Flora
United States
6 days using the app
Zapiet replied March 12, 2026

Hi Natalie,

Thank you so much for the 5-Star Review and for sharing such kind feedback. I truly appreciate your patience and the trust you placed in me while we worked through everything together. I’m glad I could make things easier for you and get everything up and running smoothly. Your words mean a lot and encourage me to keep delivering the best support possible.

Warm regards,
Salaj

February 5, 2026

went abive and beyond to help me with the final outcome. my shop and cart all integrates nicely and does what I need it to do. Thank you so much!

Maison Bloomé
Australia
7 months using the app
Zapiet replied February 6, 2026

Thank you so much for the wonderful 5-star review!

I’m really glad to hear that everything is now working smoothly and that your shop and cart are fully integrated to meet your needs. It means a lot to know the support made a positive difference.

If you ever need anything further, I’m always here and happy to help.

Srivastav

May 14, 2026

got everything set up perfectly for me, incredible customer support

THE COUCH GIRL
United States
About 3 hours using the app
Zapiet replied May 16, 2026

Thank you so much for the wonderful 5-star review!

I’m really glad I could help get everything set up perfectly for your store and make the process smooth and stress-free. It’s great to know Rates by Distance is now configured to support your delivery pricing exactly the way you need for your business.

Your kind words about the support truly mean a lot, and if you ever need any further assistance with your setup or delivery configurations, I’m always here and happy to help.

Srivastav

April 26, 2026

Outstanding service, super nice and I had full confidence he was going to fix it the entire time!

Tree Works Mulch
Canada
About 4 hours using the app
Zapiet replied April 27, 2026

Thank you so much for the wonderful 5-star review!

I truly appreciate your kind words and I’m really glad I could help resolve everything smoothly. It’s great to know Rates by Distance is now working reliably for your store, giving you accurate and flexible control over your delivery pricing.

Your trust means a lot, and I’m always here to make sure everything continues running exactly as you need. If you ever need further assistance or want to refine your setup, I’m always happy to help.

Srivastav

January 29, 2026

Great app overall, support is very helpful

ScoopWholeBeauty
United Arab Emirates
About 2 months using the app
Zapiet replied March 5, 2026

Hi Max,

Thank you very much for taking the time to leave a review, it's much appreciated!

If you have any other questions down the road, please do not hesitate to send a message.

Warm regards,
Jessica

November 21, 2025

This app is awesome! Using this in combination with the Zapiet - Pickup + Delivery app has finally allowed us to offer local delivery to our customers fairly.

After spending hours going around in circles trying to make certain parts work, I finally reached out to support and they were SO incredibly helpful, even fixing some issues I hadn't realized were there!

Having quality support makes a big difference, and their support is top-notch!

The Green Spot Omaha
United States
Over 5 years using the app
Zapiet replied November 24, 2025

Hi there!

Thank you so much for the fantastic review. It was a pleasure helping you out. If you ever need a hand, don’t hesitate to reach out to us anytime!

Best regards
Betty

March 5, 2026

Amazing as always, very helpful and quick!

Sweet Flower Boutique
Canada
22 days using the app
Zapiet replied March 6, 2026

Thank you so much for the wonderful 5-star review!

I’m really glad to hear that Rates by Distance continues to be helpful for your store and that the support has been quick and reliable. It truly means a lot to know the app is providing value for your business.

If you ever need any assistance or have questions down the line, I’m always here and happy to help.

Srivastav

November 6, 2025

Would definitely recommend Zapiet apps, they are easy to set up and any problems that may arise are quickly sorted out by their kind and responsive support team. Betty especially has helped me a lot!

A Slice of Jodie
Australia
Over 3 years using the app
Zapiet replied November 7, 2025

Hi Jodie

Thank you so much for your kind words! We are really glad to hear you had a great experience with us!

Feel free to reach out anytime you need a hand.

Best regards
Betty

December 30, 2025

As always, Rates by Distance is prompt, patient, and thorough in resolving any issues that may come up. I had Srivastav as tech support and couldn't be more pleased with his expertise and delivery! Thanks again!

Langdon's Inc.
Canada
Almost 2 years using the app
Zapiet replied December 31, 2025

Thank you so much for the wonderful review!

I’m really glad to hear that your experience with Rates by Distance continues to be smooth and reliable, and I truly appreciate your kind words about the support provided. It was a pleasure helping you, and I’m happy we could resolve everything together.

If you ever need anything at all, I’m always here and happy to assist. Thanks again for your continued trust and support!

Srivastav