Reviews (82)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
February 21, 2024

Great Customer service!!!!

BlumenCalovini
Austria
About 3 years using the app
Zapiet replied February 23, 2024

Hi Mathias,

Thank you for taking the time to leave a review for our Delivery Rates by Distance app

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

November 22, 2022

We've been using this app since forever and we absolutely love it. In all these years we've only had two issues and they were solved very fast. Jessica helped me today and she was amazing! Thank you Jessica!

dbakers Miami
United States
About 3 years using the app
Zapiet replied November 23, 2022

Hi Christian,

Thank you so much for your kind words and review.

It was my pleasure helping you today with our Delivery Rates by Distance & Store Pickup + Delivery apps.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

February 14, 2024

The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.

William Dickson Industries, Inc
United States
Almost 3 years using the app
Zapiet replied February 16, 2024

Hi Paul,

Thank you very much for taking the time to leave a lovely review :)

It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

All the best,
Jessica

November 14, 2023

Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!

Moon and Back Floral Design Studio
United Kingdom
Almost 3 years using the app
Zapiet replied November 16, 2023

Thank you Aimee for your lovely review, I really appreciate it

Please do not hesitate to reach back out if you have any questions or need any assistance with our Delivery Rates by Distance app in the future.

Warm regards,
Jessica

June 25, 2020

This app, this company, is really good. They do exaclty what they are suppose to do. The customer care is outstanding, I mean it and I know well about how to take care of customers. They will halp you until you have everything done e ready to go online. It worth every penny.

ETNACOFFEE
United Kingdom
Over 2 years using the app
Zapiet replied April 14, 2025

Hey guys! Thank you so much for your kind words! We’re thrilled to hear you had such a great experience and that our team could support you every step of the way. Your feedback means a lot to us! Thanks Sam!

April 10, 2020

Does exactly what it says. You can created rates by the distance away from your locations. Really simple User interface. The support is great as well. I couldn't find something on their support pages and they helped me and even fixed the support pages all within a few minutes.

Stonepath Greenhouses and Landscaping
Canada
Over 2 years using the app
Zapiet replied April 14, 2025

Thanks a ton for the awesome review! We’re glad you found the app easy to use and that our support team could jump in quickly to help—and even improve the support docs in the process! We’re always working to make things smoother for you. Thanks, Sam!

August 1, 2023

Love this app. We're a business supplying bulky goods to the local area which each order needing a different quote for delivery. It's completely essential to our operation and couldn't speak more highly of it.

Mr. Logs
United Kingdom
Almost 2 years using the app
Zapiet replied August 9, 2023

Hey Guys,

Thank you so much for taking the time to leave such a lovely review. It is great to hear now Zapiet- Rates by Distance has helped you charge delivery rates that suit your business!

Remember we are always here if you need any advice or assistance!

Best wishes,
Kitty

December 1, 2023

Grundsätzlich ist der zapiet support immer erreichbar und antwortet schnell! Ich hatte heute mit Betty zu tun und sie war sehr kompetent und hilfreich. Toller support!

CupCakes Wien
Austria
Almost 2 years using the app
Zapiet replied December 4, 2023

Hi Renate!

Thank you for your fantastic review of our Zapiet - Pickup + Delivery app. It was my pleasure to assist you. If you need anything or have any inquiries, please don't hesitate to contact us.

Wishing you a wonderful Christmas season!

Betty

January 18, 2023

After using other delivery apps, Jessica at Zapiet went absolutely ABOVE and BEYOND to get us up and running Zapiet, especially when Shopify was unable to help. When our previously app went down, and Shopify was unable to troubleshoot the issues, Jessica spent hours with me walking through every step until the app was working PERFECTLY. I've never had such helpful, caring, and patient customer service ever. Our store depends on this service working correctly and without her help, it would have completely shut us down. I cannot thank her enough!!!

County Line Florals
United States
Over 1 year using the app
Zapiet replied April 14, 2025

Incredible to hear how much of a difference Jessica made—she’ll be so happy to see this! We know how critical smooth delivery setup is for your store, and it means a lot that we could step in when you needed it most. We’ve always got your back! – Thanks, Sam

March 20, 2024

Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!

Rococo Floral co.
United States
Over 1 year using the app
Zapiet replied March 25, 2024

Hi Claudia,

Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app!

It was wonderful chatting and assisting you to make sure that everything was up and working as expected.

If you have any other questions down the road, please do not hesitate to send us a message.

All the best,
Jessica