Dcode ‑ Discount codes in Cart , 218 reviews
Customers constantly complained that the discount code box gets stuck in an endless loading loop and never actually applies the code. Reached out multiple times with no resolution. Decided to try a different app that seems to have all good reviews. Such a shame as this app looked great and was easy to install but again was not reliable for us at all.
It works for a month or two then stops working. You won't even realize that customers are having a terrible experience and abandoning their orders during the cart step. The easiest way to work with this app is to repeatedly uninstall and reinstall. The author rarely communicates or follows up with support issues.
The app doesn't seems to work properly, it doesn't recognize active discounts as valid. After I contacted support team about the issue, they replied me at least one time asking me disc. codes for testing purposes then they disappeared, leaving me without any further answer. A bit unreliable,I don't recommend it.
After 2 messages I got no reply from the support. The app randomly stopped working, I installed it again, worked for a couple of days, then stopped working again
1. The app does not work and its damaging my business
2. I raised the issue twice but have had no customer support
3. In summary this is a terrible app with even worse customer service.
This was a good app, but it seems to have broken? Not working at all on the site...Had no updates about this?
Excellent app, great support. They customized the integration for me free of charge! It was super easy
Amazing service and given me support much much more the expected, thanks Ashrit for you help, I will be looking forward working on future projects.
Thank you, looking forward to working with you in the future!
Awesome customer service! Helped with issues almost immediately and was able to get everything looking the way we wanted.