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A couple of absolutely necessary features:
1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file.
2. The ability to have items from my own store in the cart along with Doba-provided items in the order.
Hello DoubleWave,
Thank you for your feedback and for highlighting the features you’d like to see!
Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section.
As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding.
We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user!
Best regards,
The Doba Team
I've been with Doba for at least 2 years. The wholesale prices are mostly too high to make a good margin. Also, most suppliers they have on the platform are not fully vetted, it seems.
I have placed many orders, for them to be canceled due to the supplier not having the inventory, even if they say its in stock. When that happens, shopify takes out the fees such as processing and credit card fees, etc. When an order is canceled due to DOBA not having sufficient inventory information, I LOSE money. Lets say a customer bought something and their total is $355. If you can't fulfill the order, then you have to cancel (all due to DOBA) and refund the customer. After all is said and done, I lost $45 just because they canceled an order and I won't see the difference. You will literally have to pay out of pocket for DOBA's mistakes such as this.
To me, the annual payments are NOT worth it. SAVE YOUR MONEY.
They do not hold their suppliers accountable, they do not care what you have to say, they will not making it better and will just say they will. It's just exhausting. Not to mention, most of the furniture the suppliers supply on the platform, have gotten terrible reviews and are cheaply made.
Do not waste your time and hard earned money on this joke of a platform.
I really wanted to like DOBA and gave them MANY chances, but losing money one transaction after another is unacceptable. DO BETTER
Hello Dakoda Goods & Co,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
While not every product has a large profit margin due to the suppliers listing the items on our site at their own prices, there are many products on Doba that you can make money off of. We have many retailers that make their sole income from selling Doba items on sites like eBay and Amazon.
We have a team that does create curated lists of high profit items along with monthly, quarterly, and yearly sales where our suppliers offer 5%-10% off the original pricing. And if you go to our site there is a tab titled High Profit that offers products with 20% margins.
Additionally, I am sorry to hear that you have dealt with so many cancellations. I would like to say that we do hold our supplier’s accountable for cancellations, as one of the most important metrics we measure when deciding to keep or remove a supplier is their cancellation percentage. I would like to hear more about these cancellations that have happened to you, as i am one of the decision makers on suppliers being removed, and am over the team that contacts the suppliers with warnings regarding issues our customers face with them.
I would like to offer my personal help in figuring this situation out with you, and I will do everything in my power to make this right for you. Customer satisfaction has been and always will be my number one goal. Please feel free to contact me! Just chat, call, or email my customer service team and ask for Whitney. If you leave a name and number or email I will contact you as soon as possible.
I look forward to hearing from you, and hope to help you.
Throughout this "Merchant" experience, one thing that is for sure - there are No guarantees. Supplier's who are good, and honest supplier's are really hard to find. Doba does have a pretty good platform however, if your niche is in food or Organics (like my niche) it is not for you. Do Not fall for the so-called "employee discount" it is just a ruse to get you to sign on for a year locking you in with a "Grandfather Clause" If you should sign up, do the month by month you will not have regrets doing business this way. Unfortunately, after just two weeks into my annual membership started, 3 of the supplier's that I could use (the only one's available with Organics, and the complete reason I signed up for an annual membership) left Doba, leaving me unable to open up my store again, because another dropshipping supplier's third party app did even worse. Thus, 2 very costly annual memberships, and my store is closing! Do not let this happen to you. Anyone who signs up only gets 72 hours to get a refund with Doba (even if it is an annual membership). So, my suggestion is to always ask first about the refund. Best Bet is to pay by the month that way if your supplier's end their relationship with any third party app, you can move on without losing that $400+ you paid or $700+ whichever is relevant. HeavenAh Organics is closing on the 30th with this whole year membership that just started because Doba does not have enough products. I cannot keep the doors open without products for my niche. No compassion or understanding matters to third party apps. Lesson learned.... Thanks Doba, Ms. Tawnie
Hello HeavenAh,
My name is Whitney Hopkins and I am the head of Customer Relations department here at Doba. First off, I would like to thank you very much for your review! Next, I am extremely sorry to hear that you are having a hard time with Doba.
UNFI notified us that they were leaving Doba as they were closing their Dropshipping Module completely. They were going to be working exclusively with one of our partners going forward. Due to this we did have to remove their items, however, we do know how large of a supplier they are and how many customers use them so we decided to try to work with our partner to bring them back on.
We were successful in getting approval to bring UNFI back to Doba, and are currently working on getting the integration set up. We don’t have an exact ETA on when they will be back, but we are hoping within the next few weeks.
I worked with Tawnee and our VP of operations on your account. Unfortunately she was denied refunding you, however I gave permission to add 2-3 months onto your account. Thus giving you extra time once UNFI is back on to re-build your catalog.
I am happy to help you address any further concerns regarding them.