Reviews (887)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction through direct communication via WhatsApp. It seamlessly integrates with Shopify, enhancing ordering and customer service with features like automated messages and real-time responses. Merchants report increased order values and improved management of abandoned carts. They praise its user-friendly interface, reliable performance, and responsive, professional support.

May 23, 2023

Perfect app to let your customers whatsapp you directly. Additional helpful service to recover "abandoned check-outs" via whatsapp. Reccomended!

Merry Steps
Israel
About 13 hours using the app
April 6, 2023

Highly recommend for this app. It it easy for my customer to make DM if they wish to acquire more information with just one click.

Smooth integration as well.

Thumbs up

CHIC STYLE
Malaysia
About 13 hours using the app
Dondy replied April 8, 2023

Thank you very much for your kind feedback! When your customers have the ability to contact you in case of a question, your sales percentage may increase - and that's our goal!

October 25, 2023

Great customer service, really patient. They help me to set up everything. I gave 4 stars because they miss some features I looking for. They told me very soon we will have access to the features I'm looking for as(edit the whatsapp automation abandon cart, send more than one messages...)
Meanwhile, everything seems good right now and help a lot, I'll be right back to give 5 stars

FeminHope
United States
12 days using the app
July 28, 2023

It really is perfect!!!
It is installed in just a few steps and directly sends customers into our WhatsApp chat

Lene's Hus
Italy
About 11 hours using the app
October 24, 2023

The support is amazing. I talked all the day with Inbal and she helped me with everything until all was fixed. I still have to test the app itself because this is my first day with the app, but i'm sure it will be amazing!

Taquey.com
Italy
About 10 hours using the app
August 18, 2023

La mejor aplicación de WhatsApp para Shopify que encontré, el servicio a cliente 10/10 y la funcionalidad de el app dentro de mi negocio es limpia y simplemente magnifica!

Neneschicks
Mexico
About 9 hours using the app
April 27, 2023

excellent app for the intended purpose. I replaced the shop chat with this and it allows customers to contact you. No bells and whistles but works well!

Marti Comics
Hong Kong SAR
About 6 hours using the app
Dondy replied April 30, 2023

Thank you very much for your review! We are glad that you find our app functional and helpful.

July 21, 2023

It's impressive how direct and personalized contact makes all the difference in the buying process. Also, the app is easy to use and the integration with the Shopify platform was seamless!

Trend Kanny
Brazil
7 days using the app
Dondy replied July 25, 2023

Thank you for your beautiful and meaningful review. We at Dondy give our best to provide our costumes with the most advanced features in the market and the best customer support. We are glad you see and feel our hard work! Huge thanks!

April 10, 2023

Todavía no me ha dado tiempo a probarla con clientes, pero por ahora todo muy bien, me gusta mucho!!!

GLIMMERING
Spain
About 6 hours using the app
August 29, 2023

Installed it today , so far there isnt any issues. I chose it for one of my eshops and if it would work well , i will install it for the otherone too.

hybridhouse
Slovakia
About 5 hours using the app