Reviews (853)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website usability and customer experience with its AI-powered search technology. It effectively handles large inventories with features like intelligent suggestions, auto-completion, and typo tolerance, boosting sales and conversion rates. Additional features include dynamic banners and synonym search, with detailed analytics on customer behavior. The app maintains fast performance without impacting site load times, and support is noted for ...

April 14, 2023

Aucun service client, aucune aide pour nous aider à la configuration du module , nous ne recommandons pas,

ont dois se débrouiller seul

TECIN-PRINCIPALE
France
About 1 year using the app
DOOFINDER SL replied April 18, 2023

Nous vous avons certainement déçu. Nous n'avons pas pu vous aider à la configuration et vous vous êtes senti abandonné et sans aucun support.

Nous pensons que le problème ...

October 17, 2023

Muy buena y eficiente para poder facilitar a los clientes la búsqueda de productos y lograr una mejor y mas rápida experiencia de compra.
Creo que es muy importante para incrementar las ventas en la tienda en linea.

Cardela
Mexico
14 days using the app
February 2, 2022

Great app to add on and the results are instant so very cost effective especially having the individual search history.

Kudos Companies
United Kingdom
14 days using the app
Edited August 8, 2024

"DooFinder Support is NON-EXISTENT and many Glitches/Issues"

We've had Doofinder set up(enterprise level, so we had EVERY feature at $108/month) on our site for nearly a year now (started 8/23). Although the interface seemed great at first, it wasn't very configurable with our large catalog of products (about 400 visible and 200 non visible). We had random glitches where all products were seen by ...

Earthwise Packaging
United States
12 months using the app
March 14, 2023

Sara Diaz has been incredibly helpful in integrating this app into our store. She took the time to explain everything thoroughly. Can't wait to see the results.

Country Home Candle
Canada
11 months using the app
February 7, 2024

Very bad experience. Very satisfied at the beginning, but the problems soon piled up.

Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails.

So be careful! I wouldn't recommend this app.

kleinkantoor
Netherlands
10 months using the app
DOOFINDER SL replied February 9, 2024

We deeply regret the inconvenience you faced. We've swiftly addressed the image visibility issue for all your countries. I have checked with the support team, and the problem ...

October 10, 2022

A useless app that does what our normal search engine does unless you add loads of add ons and the prices for everything is astronomical!
Because of this I cancelled our subscription only to be charge AGAIN after I unsubscribed and deleted the app!

Cecil's Confectionery Ltd
United Kingdom
10 months using the app
June 28, 2022

Aonghus has been very pleasant and persistent. He took the time to introduce Doofinder to me, walking me through the processes of adding the app, customizing the app, and optimally utilizing the app. We are just getting started, so I will be excited to continue to analyze the data and see its full benefits. Upon starting our plan, I did discover a small flaw, and luckily Aonghus had called me to ...

Frances Jaye
United States
10 months using the app
April 5, 2021

Great solution for searching your website. Visually the best we tried so far. Alistair in sales was easy to work with and fast at setting up the app.

Joker Machine
United States
10 days using the app
March 26, 2021

I like the simplicity of this app compared to other providers, and is focused only on Search. The sales specialist was very helpful and patient pre sales. I look forward to some good results!

Modern Toss
United Kingdom
9 days using the app