Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for starting or expanding a coffee business, offering a wide variety of customizable gourmet coffee. It's praised for its seamless Shopify integration, user-friendly interface, and educational resources. Merchants value the quick shipping, inventory control, and bulk buying options. The customer service is noted for its responsiveness and helpfulness, and many businesses have found the app profitable.

August 21, 2020

The biggest disappointment of all was to see that my coffee-label and company logo were only pasted on the shipping package and not anywhere else on the package of coffee itself. Temecula is listed as the company that roasts it on the actual coffee packages (I purchased coffee for a friend for their honest opinion and was able to review the whole process from start to finish). I subscribed and requested a private-label - that is not how private-label works. The shipping package is typically thrown away by the customer - how does that build brand recognition?

In my opinion, this company does not offer sufficient customer service - it is only available through chat. As 'scammy' and shocking as that was, I still asked several questions about the coffee through the chat. A response took much longer than expected and whoever responded to my chat, barely answered my questions and didn't even answer all of them.

One of the coffee packages that was sent to me as a sample was open when I received it - so, I didn't even get a chance to taste it.
Of the few that I did try, they tasted of low-quality and watered-down. A complete waste of $10 for samples - of which, most wholesale suppliers will offer for free.

The coffee that was sent to one of my customers (on my own dollar so I could get an honest opinion) responded with the exact same complaint of it tasting watered-down. Another waste of $15 dollars to get an unsatisfactory opinion.

Plus, they still charged me the full $25 subscription fee and I only had their subscription for a week or two.

There's a lot to work on here.

Steamy Bean Coffee
United States
24 days using the app
May 10, 2022

save your money and build your own brand, these guys are awful for customer service and not worth the subscription. I suggest you try yourself contact roasters and start dropshipping through them directly.

Terrace Coffee
17 days using the app
The Doughty Organization replied May 10, 2022

So sorry for your poor experience. Looking back on chat logs I do not see anything recent... outside of asking for an extended free trial period because you hadn't built out your store yet and wanted to get customers first. So please let me know what I can do to help further and will gladly jump in.

Danny (Founder @ Dripshipper)

July 22, 2020

This app is pretty easy to use once you figure it out. There could be more step-by-step instructions on how to navigate but overall I am extremely pleased with the products. So far I have thoroughly enjoyed the blends that I have tried.

Kami‘s Krafts
United States
18 days using the app
Edited August 31, 2020

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well.


The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT...

But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously.

I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand.

Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction.

I hope u see this and respond. I sure can’t get good answers or satisfaction through the app.

Even so I gave u three stars instead of one, because you do many things well.

The concern for me is that your customer service is MY weakest link.

Great Dane Coffee Company
United States
19 days using the app
Edited June 30, 2020

Will not let me put my payment info in so orders will not be filled. A lot of the prices were not listed on the coffees. Dropping to one star. No progress with getting there payment center working.

Carburated Coffee Co.
United States
13 days using the app
September 9, 2020

i cant find the customer service button. do you have the product price list? How can i approach customer service?

Wuli Keopi
Hong Kong SAR
15 days using the app
Edited June 3, 2020

The app is getting 3 stars from me because of the ease of loading it to the store. Just a few clicks and the products are there. I like the fact you can add your own logo. That part was the big seller for me. The problem is that there is no ability to cancel orders. In less than 1 week I've made about $175 in sales. Because of Shopify ignores their own security features, I've had to refund all but $50 of it. I've spent about that much on advertising. I don't know if Dripshipper processed those orders or not. I emailed them explaining what's going on. So if they aren't cancelled, I'm going to be paying for coffee for whoever getting free coffee.

58 North Coffee
United States
10 days using the app
The Doughty Organization replied June 8, 2020

I'm sorry to hear about that. Perhaps we need to add a feature that allows you to turn off the auto-pay feature and have you do it manually so you have more control over the process. We have a cancellations window after an order is paid for that we use to allow merchants to cancel an order by reaching out to our customer service.

June 25, 2018

Terrible customer service. Never answering emails and they give us any suggestion about shipping cost and products details.

United States
7 days using the app
August 21, 2022

Great business model in theory, just no meat on the bone with the prices. The cost per 12oz. bag is almost $14 landed, which means I need to charge $19 to make $5. That margin is simply not sustainable or scaleable. There's not enough room in their pricing structure for me to offer free shipping to my customers without losing money on every order - let alone room for a reasonable marketing budget. In my experience with dropshipping, you need to leverage every single offer, up-sale, and coupon you can. Unfortunately, their prices simply are too high to make this work.

United States
8 days using the app
The Doughty Organization replied January 27, 2023

I'm sorry our business model isn't what you're looking for and our margins are where you need them.

Our coffees all come with free shipping, so hopefully that was already clear for you.

Thanks for the review!

Edited March 14, 2020

Cant install the app..... why ?

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

If you are the application owner check the logs for more information.

2 days using the app
The Doughty Organization replied March 14, 2020

Hi there! I am more than happy to help you. Can you send us an email at support@dripshipper.io so we can have a conversation to figure out what is going wrong with your account? Or if you have access to our chat, you can send us a chat message.