Reviews (300)

Overall rating
4.4
Counts per rating level
  • 71% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automation capabilities, quality products, and exceptional customer support. It simplifies inventory and order management through full automation and seamless integration with Shopify, making it ideal for small businesses. Features like custom labeling and direct shipping from roasters ensure product quality and customer satisfaction. The app is praised for its reliable order fulfillment and the customer support team is noted for being quick, helpful, and professional, enhancing the user experience and making shipping and handling more manageable.

August 3, 2020

Support is fantastic, the products are great! The integration was seamless! I am glad to be working with Dripshipper!

Sky Valkyrie Coffee
United States
8 days using the app
March 16, 2023

Spent money and a lot of time trying to start this business. My biggest problem was with Google Merchant who suspended my account because of product misrepresentation. I tried to no vain to correct problems but nobody can help not even Dripshipprr who lists the products. I am giving up as all I get is charged and losing money. Customer support lacks. Beware.

Life Choice Coffee
United States
4 months using the app
August 24, 2018

The process and customer service was a breeze just waiting on my sample to finalize the review

Baby Wanna Play
United States
7 days using the app
December 14, 2020

Very interesting App, especially for the sale of a personalized coffee; the product, tried on several occasions, is of high quality and has a wide choice. The documentary material of the product sold should certainly be improved, in order to offer customers more detail. In particular, there is no useful documentation for some new proposed cafes or poor descriptions...a little bit. In any case recommended company because it allows you to create your own personalized brand...perhaps more freedom in the choice of labels would not hurt.

Kanuni Coffee
Italy
4 months using the app
The Doughty Organization replied January 27, 2023

Thank you for your review!

Love it when we have a happy merchant!

I hope you can check out our custom labels feature where you can upload a label of your design.

If there is anything else you could need, please feel to reach out to us via live chat inside the app.

July 17, 2018

I gave them a 5 star review as I truly enjoy coffee and I wanted to share the coffee experience with my customers. My online shop also sells print on demand cups and mugs. I received prompt service via email. As for the monthly fee, it is reasonable as the company need to make a profitable business. This is just part of the cost of doing business in any market whether it is online or brick and mortar.

Belladora Mercantile
United States
6 days using the app
August 29, 2020

I like to get to know the app thoroughly to get a better scope of how it works and then submit a better review.

Van Gogh Coffee
United States
4 months using the app
November 26, 2019

I love it. Products are good, shipping is fast, and mostly, backend team is very supportive in all need.

ViaGleam
United States
6 days using the app
December 6, 2019

Easy to use app, however my first order was to a UK customer and the shipping was 24 dollars........ Which wasn't clear on their website anywhere I ended up spending 13 dollars out of pocket to send this to my customer. When I contacted them regarding this their response was "We don't control the courier shipping cost" well..... in Drop Shipping the Shipping part.... is pretty important, bad customer service...ridiculous shipping charges. Would not recommend at all.

Drip Pot Shop
Canada
5 months using the app
January 19, 2023

I paid for a pre-built store, they said would be build in three (3) days. We are going on seven (8) days and they haven't even started the build. Did I mention they've already charged me the $199 for the store build? The customer support is overseas and cannot do anything to actually help, he just keeps telling me he emailed the team (he says this everyday) and then tells me to wait until tomorrow. They don't have a phone number so I cannot call and find out what is happening. The whole interaction has been extremely unprofessional, inefficient and frustrating. I have had to push back the launch of my company while I wait for this and when I reach out i'm receiving no actual useful help. This is my first experience working with Dripshipper and thus far i've found them unprofessional.

The Roasty Been Coffee Co.
United States
3 months using the app
The Doughty Organization replied January 27, 2023

Thanks for your review!

Yikes! Looks like we failed you on that one!

That's way too long for us to get back to you.

If we fail one of our merchants, we should right that wrong. Please reach out and ask for Dan Doughty. We can get you taken care of.

July 16, 2018

Expensive minimum monthly. No sales. People did not want their coffee.

Svgdeals
United States
3 months using the app