Drop Hint 2.0 Email SMS Postal , 83 reviews
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I have been wanting to add this feature to my website for a very long time, I added it a few months ago but found the app so complicated to use and ended up giving up on it. Today, I came on here absolutely determined to make it work and I'm almost there...
I have to be honest though if the help team weren't so quick and available to help, I probably would have given up again as the app is actually pretty confusing to use. I am fluent in all adobe software so I'm pretty good with stuff like this but I don't why I found this app so confusing and difficult.
I think the app is FULL of potential, it just isn't 100% there yet - it isn't as user-friendly as I would have liked it to be but I am still giving it five stars as the team has been absolutely incredible and have answered SO many questions on the live chat.
Thank you for sharing your experience with our Drop A Hint 2.0 app. We appreciate your honesty and feedback. We apologize for any confusion or difficulty you encountered while using the app. We understand that despite your familiarity with design software, our app presented some challenges. However, we're pleased to hear that our help team was quick and available to assist you, providing valuable support through the live chat. We acknowledge that there is room for improvement in terms of user-friendliness, and we value your input in helping us enhance the app further. Thank you for recognizing the potential of our app and for giving us a five-star rating. If you have any further questions or need ongoing assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our app.
We were looking to be able to customize our hint card so that we could have additional fields for our customers to fill out and this worked out great for us. We love that we can now also have a customized closing page with marketing content. The support team was extremely responsive and helpful in migrating us from v1 to 2.0. Appreciate their help and guidance throughout the process. Hoping that 2.0 will be a better experience for us and our customers.
Good customer support, integration to the theme was easy. Great customization with many options to choose from to make it fit the store, Overall good experience.
Thank you for your feedback on our Drop A Hint 2.0 app. We're glad to hear that you had a good experience with our customer support. We strive to provide excellent assistance to our users. We're also pleased to know that the integration of the app with your theme was easy. It's great to hear that the customization options offered by the app allowed you to tailor it to fit your store perfectly. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.
So far so good... am just going through the install process but it seems to be easy to set up, excited to see if we get many conversions using this tool.
Thank you for your feedback and for choosing our Drop A Hint 2.0 app. We're glad to hear that the installation process has been smooth for you so far. We share your excitement and look forward to seeing the positive impact of this tool on your conversions. If you have any questions or need assistance along the way, please don't hesitate to reach out to our support team. Thank you again for using our Drop A Hint 2.0 app, and we wish you continued success with your store.
The app team on this app is so incredibly helpful. The admin isn't the most intuitive and the help documents don't really exist but the team that supports this app more than makes up for anything that is missing. The chat feature is crucial and the team is extremely responsive. I had a lot of specific requirements for this feature and they went above and beyond to help me create the desired experience for our brand. I'm excited to introduce this new revenue stream to our site.
Thank you for sharing your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that our app team has been incredibly helpful to you. We apologize if you found the admin interface less intuitive, and we appreciate your understanding regarding the lack of comprehensive help documents. However, we're glad to know that our responsive support team has more than compensated for any missing information. It's fantastic to hear that the chat feature has been crucial for you, and our team has gone above and beyond to assist you in creating the desired experience for your brand. We share in your excitement to introduce this new revenue stream to your site. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to support you and ensure the success of your brand.
Seems great so far! Just set it up and people are sending hints. We haven't had any conversions yet, but hopefully soon
Thank you for sharing your experience with our Drop A Hint 2.0 app. We're glad to hear that you find it great so far and that people are actively sending hints. While you haven't had any conversions yet, we remain optimistic that they will come soon. If you have any questions or need any assistance in optimizing your conversions, please don't hesitate to reach out. We're here to support you and ensure the success of your Drop A Hint feature.
This is my first day using this app and loving the ability to customize! I needed some help with fonts and the card, and they responded immediately. I'm currently chatting with Marc, and he's been so helpful.
Can't wait to see if customers love this option as much as we do :)
we are super happy to have discovered this app through another website. we immediately downloaded the app and it has been so easy to customize. any issues or questions we have had have been quickly responded to over chat. looking forward to how this is going to grow our sales this holiday!
Thank you for your fantastic review. We are glad you enjoy the ease of use and the quality and timing of our customer service team. Drop A Hint 2.0 will not only help this holiday season but beyond :)
We used this app in the past and had to remove it for some time. We just added it back to our website and the customer service was great. They helped us set it up very fast. Thank you!
We are so happy you are pleased with our brand-new and much-improved version of the app. Our team is here to help you with whatever you need,
Great app! Just a bit finicky. It is super customizable though and you can edit things like color, font, text size, formatting, etc very easily.
Thank you for your feedback on our Drop A Hint 2.0 app. We appreciate your positive comments about its overall greatness. We understand that it may have felt a bit finicky at times, and we apologize for any inconvenience caused. However, we're pleased to know that you found the app to be highly customizable, allowing you to easily edit elements such as color, font, text size, formatting, and more. If you have any specific suggestions or need assistance with any customization aspects, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our app.