DropCommerce: US Dropshipping , 389 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration with Shopify and wide selection of quality products from reliable suppliers. It's praised for automating order fulfillment and providing excellent visibility into order tracking and inventory management. The interface is user-friendly and the customer service is efficient. Fast shipping times, particularly within the USA and Canada, are appreciated. The app's support of small businesses and ethical sourcing is also valued, making it ideal for those seeking products that align with specific values.
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It's a great idea and I like the products and companies offered, but the app is too expensive. My clients rarely buy any of these products so not sure what I am paying for.
Thanks for the feedback!
If there's anything we can do to help your marketing efforts, let us know!
- DropCommerce Support Team
I got tired of long waits using other apps that will delivery from China. With DropCommerce you can find products that are from Canada and USA. Great and innovative ! And on top support has been really helpful
Thanks for the feedback!
We strive to offer the best dropshipping experience possible.
If there's anything else we can do to help, let us know !
- DropCommerce Support Team
I wanted to find a US dropshipper, and liked what I saw when I researched DropCommerce. The App is really easy to use, and the customer service is fast, friendly and really helpful.
We're happy to hear that you're enjoying it!
If there's anything we can do to provide you with a 5-star experience, let us know!
We're a team of perfectionists :)
Wish you the best,
- DropCommerce Support Team
Great support, suppliers, and products! DropCommerce is an awesome app to find products and establish relationships with new suppliers. The team has been a pleasure to work with as well!
I really enjoyed the quality of the products offered. The website they built me was beautiful. I am very happy!
We strive to offer the best service on Shopify :)
Thanks for the review!
- DropCommerce Support Team
cannot combine the variant in import list. .................................................................
Hi there,
Because our products are synced with the accounts of real US brands, we are not able to allow the combining of variants from different products at this time, but if you reach out to us via Live Chat I'd be happy to see if there's anything we can do to help with your needs!
We'll look forward to hearing from you,
Patrick, DropCommerce Founder
This app has made everything as easy as can be. I was new to shopify and their platforms and apps, but after working with DropCommerce its became more clear and easy to learn and progress my skills as a business owner! Wonderful high-quality products!
Thanks so much for taking the time to leave a review. We're so happy to hear you are having a great experience and we look forward to watching your business grow :)
Patrick, DropCommerce Founder
First and foremost, I love this product. The app itself makes finding reliable suppliers with amazing products incredibly easy. The integration with the Shopify site is fantastic, and I appreciate the detail to which they allow product importation. Where this app lacks is customer service. I purchased the website build out package which promises 3 months of automated shipping help. I have not gotten the help I need with a single shipment, and have had to complete them all myself, despite following the team's instructions and switching on automated shipping. The one shipment they did assist with, they didn't even pay out for both suppliers so only one of the products from one supplier was fulfilled-- so I had to follow back up and complete the order myself so that my customer could receive the full order they had already purchased and paid for. Then, when I reach out to customer service (which I've done multiple times), they are less than helpful. I didn't purchase their most expensive plan and pay for automated help to receive little to no true support, with customer service reps that could seem to care less if my problem is solved. TLDR; The app is great, the customer service team is less than helpful.
Hey there,
Thank you so much for your feedback, I'm sorry to hear that you didn't have a good experience with our support team. We usually get great feedback on the quality of our customer support, and so I do apologize for any issues that you may have run into!
I believe our support team may have mentioned that we can not activate the automated fulfillment feature for you, as you need to do so on your end which acts as a form of consent to allow our system to do so. We are going to take your feedback into consideration and look at making this more obvious to our users so that there is no confusion in the future.
We want to make this right for you, our head of support Anastasia has reached out to you to discuss further. Please reach out if you have any other concerns or feedback!
This app is pretty terrible. Not a really great selection (at least for what I need) and their prices are ridiculously high. $39 for a super basic bikini set? No special designs or features, just basic. I have no clue how they expect you to make a profit here but I am definitely un-installing. Shopify should disband these type of apps. They claim suppliers are offering anywhere from 30-50% off but a quick Google search proves that is a lie. I mean, we're all trying to make a couple bucks here and I'm not gonna sell FOR you and your suppliers. That's not how this works.
I Just signed up for a plan no more than an hr ago and got set up on the free 7 day trial. Apparently, there is no way to cancel in Shopify or their app so I am un-installing and I sincerely hope that I am not charged. If I am, I will update this review.
Update 3/5/20: I spoke with Patrick and the customer service couldn't be better. They are gonna be adding new suppliers and I think we found a middle ground.
I'm very sorry to hear that you weren't able to find what you needed in our app.
I'm one of the founders, and I can tell you with 100% honesty that we do not mark up the products at all. We do not take ANY commission from sales. We operate as an open marketplace like AirBnb, where suppliers set their own prices. We earn our revenue only from the monthly subscriptions.
If we are made aware of products in our app listed elsewhere online for less than the 'Retail Price' in our app, we would happily contact the supplier and either adjust the prices or remove them from the service if they are unwilling to comply.
Because we only sell from US suppliers, products do tend to be a bit higher on our platform, but often the material and build quality is significantly higher than what you would find on other platforms. We are always listening to feedback, and if we get any bad reviews about a supplier we always act on them.
We are just about to launch a 'rating' system for our suppliers, which will make it much easier to find only the top-quality options, and we are bringing on multiple new suppliers each day.
If you'd like to chat about this one-on-one, I would really appreciate you letting me know which suppliers / products you saw listed online for cheaper than in our system, and I will make sure it gets dealt with, in addition to looking for more suppliers specifically in your niche.
Thank you for being passionate enough to leave a review. It means a lot to us, and if you would give me the chance to speak to you, I will do everything I can to improve the situation.
I will reach out directly to you as well and I hope we can discuss this further.
Talk soon,
Patrick, DropCommerce Founder
Nice interface and really helpful support. The products look good and shipping times are great! Highly recommend!