Overall rating
2.2
Counts per rating level
  • 24% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 56% of ratings are 1 stars
March 6, 2024

The product they show you is not exactly what they have for to sync to your store for sale, you need to go to many different vendors and the shipping is crazy, when you order you have so many complications just to place an order and it do not synchronize your customer information onto their page.

LB SISTAS
United States
8 months using the app
March 30, 2024

this is useless... sku's constantly needing to be mapped... constant product discontinuing... not easy to map products and sometimes the only option is to delete the product and get another of the same then only to a few days later drop off again... horrible and a waste of time with slow customer service

also alibaba know that us sellers kinda need to use them and there is always another seller inline so they dont GAF

JTSN Auto Customs
Australia
13 days using the app
February 6, 2024

Big s… show, importing products to your store takes ages and in 98% of cases it does not even work.

L’Anima
Switzerland
2 months using the app
January 3, 2024

TLDR Absolutely awful, stay away from Alibaba.

I recently opened a Shopify online store and populated the inventory with Alibaba products for pets. As a test, I ordered 2 black hoodies for my own dogs with the word "SECURITY" across the back and used the available size chart to make sure the size was right. A month later I receive 2 tiny, bright red t-shirts with the number 11 inexplicably on the back. These things weren't anywhere close to what I ordered, were ridiculously cheap quality and were so small I would be surprised if they fit a kitten. It's obvious that whoever fulfilled the order just grabbed whatever was in some bin and sent it off with no care at all regarding what I actually ordered or was sent. I will not use such an incompetent service for my store and as such, I have removed every one of their products from my inventory. Save yourself some time and stay away from Alibaba as your dropshipping supplier.

Jackson’s Pets & Parents
United States
16 days using the app
February 29, 2024

UPDATE THE APP AS SOON AS POSSIBEL, because it's ruining my business, all of my suppliers out there and don't want to loose them, NEVER, But i love the app anyways, easy to use, Still could it be more improved anyways UPDATE THE APP...

Le Million
Tunisia
1 day using the app
January 28, 2024

il y a un problème avec l'application ;ca vous redirige sur autre site:
https://error.taobao.com/app/tbhome/common/error.html

IZEN FITNESS
France
7 days using the app
November 30, 2023

The selection of products is good. Unfortunately, the menu navigation is extremely poor. I would like to see an update here. It's just too opaque. Therefore 2 stars.

Shannons Beauty Place
Germany
16 days using the app
February 16, 2024

Excelente app

ALORE drs
Mexico
9 days using the app
January 13, 2024

um bom lugar para fazer negócios e vender

YSA SHOP
Portugal
13 days using the app
June 10, 2023

Terrible app. Whenever a customer places an order, I have to pay the shipping cost, etc. Whenever I type my card info it will not accept my payment which it gives me a bad delayed response to customers and have to give my customer a refund back because of this issue very disappointed with Alibaba. If I were you guys trying to start an online business try different suppliers services that actually provide better services and will at least accept my payment!!

Altrality Inlet
United States
2 months using the app