Reviews (25,742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying the dropshipping process with its seamless integration with AliExpress, enabling quick order placement and automatic tracking updates. Its user-friendly interface and bulk order capabilities save significant time, while the responsive customer support and 24/7 live chat are highly valued. Advanced order tracking and a free unlimited plan are also notable features.
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Working with Via on getting my Shopify products over to DSers was an absolute breeze, and honestly, a lot of fun! Via’s got this knack for making tech stuff feel simple and even exciting. She's not just skilled; she's super attentive to all those tiny details that I wouldn’t even think of, which made everything run smoothly without a hitch.
Her communication was top-notch, always keeping me in the loop with updates and quick to answer any of my questions with a friendly and reassuring tone. It felt like having a friend guide me through the whole process, making something that could have been tedious, quite enjoyable.
Thanks to Via, my store’s set up on DSers was flawless, letting me jump straight into what I love doing most. If you’re looking to make your life a whole lot easier when it comes to handling your online shop, Via’s your person. Can’t recommend her enough!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I used customer support for the first time this past weekend. Ralla responded right away. She had accurate, detailed answers for me. She understood what I needed and gave me the solution in terms I could easily remember and implement!!!!!! Ralla, thank you sooooo much for knowing your job so well and for being so kind!!!!!!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Thanks to Villanelle for her service, was very good resolution of my problem.
I love to use the app since Oberlo disappeared...
Only con is when you're doing seo, have to take a subscription for a way better products management.
Other than that, use it, you won't find any better than this app ^^
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Lucy was extremely helpful in solving an issue I had been facing for quite a while now, not being able to sign in with the credentials I had been using until now. So, in a few minutes, she was able to solve a problem I had for a few months, causing problems in the fulfillment of orders in my online store. Thanks Lucy for your attention and helpfulness.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I was totally confused with the process of syncing to all these different stores and stuff. Wendy helped me and explained the process of how everything work and got my order back on track. Customer support is a huge part of why I choose a product and I received quick and good support.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Krystal was super helpful and kind during the time she was helping me figure out a problem. She was able to solve it right away without any stress on my part. It was a pleasure working with her.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Great experience! Wendy was very helpful and knowledgeable in resolving my issue.
She was able to quickly resolve the issue and was friendly throughout the interaction.
I was trying my level best online on shopify and looking for a resolution but after a full 30 min lookout for the same i tried the chat section and was able to get the solution of my problem in 5 minutes.
Thank Alot WENDY..
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
5-Star for Aimee from DSers
I am absolutely thrilled with the exceptional service provided by Aimee from DSers! From start to finish, she demonstrated a high level of professionalism, expertise, and dedication. Aimee went above and beyond to ensure all my concerns were addressed promptly and thoroughly. Her deep knowledge of the platform and her ability to solve complex issues with ease truly set her apart.
Aimee's friendly demeanor and proactive approach made the entire experience smooth and stress-free. She provided clear and concise instructions, making it easy to follow along and implement the solutions she recommended.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Incredibly quick and helpful service from Izak when I had a query. He went out of his way to send me extra information which was outside the scope of what he needed to do to help. Great service!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Today we had an amazing customer service experience with Villanelle! She was fabulous! We were having an issues placing an order, and she tried everything to get us connected, which she did! I had to leave in the middle of the chat, and she stayed on, helping other people while I was gone and then helped me again! I have never had anyone do that for me before. Definitely a 5-star customer service representative!!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team