Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

June 19, 2023

Bruna answered my questions right away and helped me a lot. She was very friendly and understandable. I recommend the Desers!

FluffyBoom
United States
3 months using the app
DSers replied June 19, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed.
Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

July 3, 2023

Isak helped me troubleshoot and explained in detail how everything works so I could successfully fulfill my first order, thank you!

Unhinged Home Decor
United States
About 1 month using the app
DSers replied July 3, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 29, 2023

Lena was very quick to respond via FB Messenger, and provided me with answers to my concerns as well as direct links to more information about my issue (fulfillment). Excellent customer service!!

The Eastern Chef
United States
10 days using the app
DSers replied May 2, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

June 1, 2023

I think that their support is very amazing. I hade a problem and thanks to Minnie - one of the support members, my problem was gone in matter of minutes. Thanks a lot!

FingerGripper
Poland
About 1 month using the app
DSers replied June 1, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed.
Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

Edited July 4, 2023

my first experience with custom service ( krystal )was very good helpful , fast reply , and the problem was solved

Huishome
Belgium
About 1 month using the app
DSers replied July 4, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

May 19, 2023

I had a class A service, my problem was solved in a didactic and super fast way, thank you very much!

Athayde Store
Brazil
3 months using the app
DSers replied May 21, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

June 24, 2023

Sherry was absolutely AMAZING, answered all my questions with zero issues and helped me out tremendously with my first order! Thank you so much!

All Things Babysss
United States
About 2 months using the app
DSers replied June 28, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

June 7, 2023

awesome customer service from Isaak on FB chat did a wonderful job and is a very nice caring rep. thanks again

Luxe Resin Creations
United States
3 months using the app
DSers replied June 8, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

June 22, 2023

Sherry was very helpful and explained everything and resolved my problem very quickly, thanks so much :)

iLight
United States
6 months using the app
DSers replied June 27, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

September 7, 2023

Jenny was super helpful and polite when I needed assistance with syncing my orders. She solved my issues straighaway and was very kind. Thank you Jenny

Named Puzzle
Australia
23 days using the app
DSers replied September 11, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team