DSers‑AliExpress Dropshipping , 25,022 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    25K
  • 1% of ratings are 4 stars
    298
  • 0% of ratings are 3 stars
    45
  • 0% of ratings are 2 stars
    34
  • 1% of ratings are 1 stars
    144
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

January 30, 2020

Seriously........ the pop ups are so annoying! Can I just skip them entirely? let me tackle this on my own one suggestion

Gille's Pie
Canada
3 days using the app
DSers replied February 1, 2020

Hi there ! Thank you for your review. I will let team know and modify as soon as possible.

December 12, 2022

Pretty decent app - does a pretty good job importing product and adding them to your store. Too bad the checkout flow breaks b/c the product won't import Ali's shipping costs.

According to DSers Support, you're expected to do that manually, I guess, for every country you ship to times every product you offer. Wow, right? I totally don't need more manual work so that's not even remotely going to happen.

Support (DSers) suggested I factor in the shipping costs into the product costs. Hmm... I got a $3 product that can sell for about $20 but has a $14 shipping cost that leaves me with...hmm... $3! Wow! My store doesn't mask shipping behind prices trying to hustle the customer with "free shipping" as I personally consider that to be a dishonest and loathsomely creepy practice that disrespects customers.

I also despise the fact that support chat is only available with fb messenger - kiss your PII good bye - completely not necessary considering how many viable chat apps are floating around.

Terrible experience once I reached support. Uninstalled.

Shokt
United States
2 days using the app
DSers replied December 15, 2022

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear that.

You may understand that every solution has its limitation, and while this is in our plan to potentially add this in the future, we hope that you can give us some suggestions on how to improve.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

December 24, 2019

I dont have facebook and need to talk to Support about my account but it says I need to be logged in. I just need chat plain and simple.

extertmine
Switzerland
About 3 hours using the app
DSers replied December 24, 2019

Hi there! Thank you for you review and we are sorry that you failed to contact with us. As you may know, required by Shopify, every partner is asked to provide email for support. You will be able to find it easily in your Shopify Admin-App-Get support. Hope it's helpful. Merry Christmas!

May 27, 2020

I had high expectations about this app but they all went to the trash before i even made my registration on their platform... A lot of bugs and grammar mistakes on emails, website and so on... definitely would not trust them by letting them fulfill my website orders...

thedeskmanager
Bulgaria
About 1 hour using the app
DSers replied May 27, 2020

Hi there! Thank you for your review. It's a pity that you did not have a good experience as we are making a big change on the platform. Please let us know more details about what kind of issue you are having and team will help you out. Any advice will be very welcomed. Please feel free to contact support@dserspro.com

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