DSers‑AliExpress Dropshipping , 24,595 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.
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En pitänyt siitä, että Dsers sai kaikkien asiakkaiden tiedot, niidenkin, jotka olivat asioineet ennen soveluksen liittämistä Shopifyihin. Koin sen epämiellyttävänä ja koin, että petän asiakkaani, kun sallin heidän tietojensa siirtymisen Kiinaan, jonne heillä itsellä ei kontaktia.
Hello,
We understand your concern, but there is sadly no solution to this issue, as a supplier will not be able to send the product to your buyer if they don't have the name and address.
Alternatively, you can first send all the product to a third party first, then send out the package again, but the price would be extremely high and reduce your profits.
If you are uncomfortable with Chinese suppliers having access to your customers' details, dropshipping might not be the right business for you.
I hope you understand,
DSers team
En attente de résolution de problème, je reviendrais changer l'évaluation quand ce sera réglé ! Pris en charge par Bruna
Hi dear Ma Culotte Menstruelle !
We are so sorry that you are facing issue currently. Team has been communicating with Ali team since we got your feedback.
As you mentioned, before, there is no such issue and it happened all of a sudden. Team needs time to confirm details with Ali team, work on a fix accordingly, and test very carefully to make sure no other error happens when we solve your issue since the feature is important to all of our users.
We thank you very much for your understanding and patience. We will put the solution online very soon after we make sure the fix is completely OK.
Have a good day.
Best,
DSers team
After having the Basic version more than 1 year we move to the paid Advanced subscription as it promised a better tracking service of Aliexpress tracking numbers, sadly that option never fully work as every time the supplier changed the tracking in AliExpress DSER didn't make the proper update in our web, they told us the only way to keep the tracking updated is by using the extension in chrome manually every day, but the most important, we changed to this plan to have a proper tool that could help us change the prices when the suppliers increase them in Aliexpress, THIS NEVER WORKED, not eve once, we contacted customer support more than 20 times because of this and the just gave us vague answers and never a solution, the last week we barely make profits as most of the products didn't have their prices updated, they insisted that their tool takes 24-48h, but we see is not true, there are many products mapped correctly in DSER that have old prices for weeks, terrible customer support, right now looking for a proper tool that provides the right features they advertised and move this tool back to the basic free plan.
Hello!
Thank you for your comment.
We know we say that a lot, but every feedback matters!
We are sorry that this issue is taking a long time to get fixed.
Our tech team is still actively working on it!
Our support team will keep you updated on the evolution, but feel free to reach out to us anytime!
Happy dropshipping!
DSers team
I think Dsers it's kind of hard to figure out, a lot of information, but it seems ok. I liked Oberlo better, was more clean and clear. I'm still trying to figure it out. Hope gets better and more accessible. Got help from Meena today, she was fast, kind and communicative, appreciate it.
I had good customer service from Jessica. She was quite helpful. I am not finding this app as easy to use as Oberlo, and she was able to help walk me through my problem. I have yet to have DSers respond to an email, but they are quick to respond in chat.
Hello Rocket Pets,
Thank you for your review, and your kind words for Jessica.
We understand that DSers may be a little different from Oberlo.
Please let us know if you have some ideas on how we could improve things!
As for your emails, we checked and found that you received a reply, could you please check your Spam folder potentially?
Happy dropshipping!
DSers Team
I was advised to switch to DSers because Oberlo was shutting down. So I migrated & now all of my pricing is messed up. I have spent the last 2 days trying to figure out how the pricing works as I sell in AUD. Now I have just discovered I can't include shipping costs when I import & push to my store. I have to average them out using my pricing rules ! Oberlo could add shipping with no problems. Even searching for products on AliExpress is hopeless.
não funciona 100% - mas os atendentes sempre resolvem com presteza e rapidez. A jenifer é excelente!
Hello Maju Store.
Thank you for taking the time to leave a review.
Could you share your thoughts on what we could improve?
This would help us to make the experience even better for all our users.
Thanks a lot and happy dropshipping!
DSers Team
Since Oberlo was sunsetted and Dsers introduced this app has proven to be very useful but it really needs to be updated so that it is supported by shopify.com I've so many products linked through Dsers and AliExpress the flow needs to be more synchronized so it doesn't take up so much time.
Hello,
Thank you for your review, every feedback is important to us.
Could you give us more feedback about what you mean? Do you think our synchronization from Shopify to DSers is too slow?
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
They can be extremely slow! The remapping has taken over 20 days and still needs to be done. If they told me they could not help in the first place, then I would have done it myself 100 times!
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
hello thank you.for first experience is´t not easy to conclued a command.so a little is always welcome.
Hi Ribambelle,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team