Zonos Duty and Tax , 161 reviews

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly approach to international shipping, simplifying duty/tax calculations and providing transparency. Many appreciate the easy setup and dedicated customer service. The app has been praised for aiding in international business expansion and improving the customer journey by presenting customs information upfront. It also assists in creating shipping labels and documents, saving merchants time. It's seen as a transformative tool in international shipping, offering full control over costs.

January 4, 2023

I've worked many times with Lennon Tomaz, I have had every question answered, every scenario, every option learned and explained before anything was changed. All implications were explained. Lennon is truly a customer service hero, the personal service and the follow ups are way above what any customer service and support staff should be tasked with. If anyone has a question, Lennon will not only solve it, but also explain it, mitigate future mistakes and way much more. Thank you!! Always a pleasure.

Car Supplies Warehouse
United States
Almost 2 years using the app
February 1, 2022

Zonos is Great! Support is always super fast and helpful. Love the transparency that this app adds to our international orders, makes it super clear for our customers about any extra charges, etc.

Skhoop of Scandinavia
United States
Almost 2 years using the app
Zonos replied March 4, 2022

We value Shkoop of Scandinavia as a customer and take all feedback we receive seriously. We are thankful to add transparency to your international customer’s experience.

May 18, 2020

Our shop installed Zonos to ease the process of international shipping! It has been such a great tool for us, as well as our customers, to allow an accurate estimate and pre-pay of duties and taxes on international orders. Also, the customer service at Zonos is amazing--they are always on top of it and responsive! Thank you to the Zonos team for making international shipping so easy!

FQ Collection
United States
Almost 2 years using the app
May 23, 2022

Zonos makes calculating duties and taxes for my clients so easy! It gives me peace of mind knowing that the HS codes are calculated correctly and that someone is staying on top of the almost constant regulations changes. They're the best tool we've installed on our site.

Hampden Clothing
United States
Almost 2 years using the app
Zonos replied June 13, 2022

We are excited to be working with Hampden Clothing! We are glad that we are able to simplify shipping cross-border and have made it easier for you. Zonos is continuously improving HS codes and rules as well as our calculations.

December 19, 2018

I use this app to calculate international shipping costs at checkout. The set-up process was very easy. Zonos' customer service is very hands on and always helpful!

CHNGE
United States
Almost 2 years using the app
January 11, 2021

we've been working with Zonos for year, and so far its been nothing short of an amazing experience, great support, great peoples and an app that does exactly what it is supposed to do!

Ronny Kobo
Canada
Almost 2 years using the app
May 1, 2020

Great customer support and a very streamlined product. An absolute must for international sales to ensure every customer knows the true door-to-door cost of their purchase.

CIGA Design UK
United Kingdom
Almost 2 years using the app
August 3, 2022

We are a small business, and we were hoping to find a way to ship internationally without massively complicating our fulfillment operations. Zonos is a perfect solution, and we could not be happier with the service they provide. They make the process of shipping internationally super smooth for us and our customers, and their support staff is very responsive and helpful. Highly recommend!

Canvas Store
United States
Almost 2 years using the app
Zonos replied August 11, 2022

Thank you for your review! Our customer support team works to ensure that every person has a great experience. We appreciate you coming to Zonos for your cross border needs and look forward to continuing to make international shipping simple.

June 13, 2022

The ability to display accurate landed costs to our international customers is of great importance to our business, and we are now able to do this with confidence. Great service from the team at Zonos. Thanks to Barrett, Trevor and Junior who were all incredibly professional and knowledgeable and who made the implementation process simple. Thanks to the team for always making themselves available and for their expert advice and assistance.

THE-CØDED
United Kingdom
Over 1 year using the app
Zonos replied June 13, 2022

Thank you for your review! We are excited to be working with The Coded as cross-border partners and can't wait to see your international success.

June 9, 2022

Great team at Zonos - Laura has been very helpful and responsive during the integration process. Zonos has also helped with international conversions - although only running for a short period of time, we have seen international sales increase.

Scrub Lab - Premium Medical Apparel
Australia
Over 1 year using the app
Zonos replied June 13, 2022

Thank you for your review. We are glad that you have already seen success with Zonos as your cross-border partner.