Zonos Duty and Tax , 161 reviews

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
    144
  • 4% of ratings are 4 stars
    7
  • 1% of ratings are 3 stars
    1
  • 2% of ratings are 2 stars
    3
  • 4% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly approach to international shipping, simplifying duty/tax calculations and providing transparency. Many appreciate the easy setup and dedicated customer service. The app has been praised for aiding in international business expansion and improving the customer journey by presenting customs information upfront. It also assists in creating shipping labels and documents, saving merchants time. It's seen as a transformative tool in international shipping, offering full control over costs.

January 3, 2022

I agree with the previous review. The app is supposed to give International customers a heads up into Duties/Taxes and make it easier for them to pay. Unfortunately, I'm losing more International orders than gaining because of the extra Zonos fees and Brokerage fees I could otherwise discount or rid of if I were allowed to use my UPS pricing agreement and a second account number. International is expensive as it is. Tagging on Zonos Fees and exxagerating to cover the spread is not generating more business. Not worth $99 in new orders after more than two months.

Signature Polish
United States
About 2 years using the app
Zonos replied January 3, 2022

Thank you for your feedback and for the opportunity to provide landed cost quotes for your international shipments. I will have someone from our team reach out to you today as our app does allow you to use your negotiated UPS rates along with a second account and we are happy to assist you in getting those set up. If your Brokerage fees are waived with UPS then they will be waived in Zonos landed cost quotes as well.

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