Zonos Duty and Tax , 163 reviews

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying international sales and shipping by providing accurate landed costs, including duties and taxes, at checkout. It's praised for its seamless integration with shipping platforms, automation of shipping labels and customs forms, and its reliable performance. Many commend the responsive and helpful customer service. The user-friendly dashboard, easy setup, and Landed Cost Guarantee program are also highlighted as beneficial features.

July 13, 2023

Love this app -- makes complicated taxation/duties rules for international orders super easy. They hand hold you through the whole set up and processing int'l orders thereafter is seriously 1 click of a button. No one could understand this on their own and these guys are experts. Also, they can calculate dimensional weight which to this day, I still can't find a good app for that for domestic orders. Also, they bear all the risk of their calculations; they guarantee the taxes and duties calculations and pay the difference if they are wrong. Makes me sleep better at night given how complicated that is. JUST USE THIS APP.

Liberty Puzzles
United States
17 days using the app
September 7, 2023

Sophie Limpert and Monica Goethe helped me through a unique troubleshooting situation and got Zonos integrated at our checkout in the blink of an eye. Thank you to the Zonos team for the great customer support.

Chaos Audio
United States
8 months using the app
November 1, 2023

Project Manager Matthew and Sales Rep Nate were very easy to work with and very knowledgeable. They made the setup very painless. Went smoother than expected.

State Bicycle Co.
United States
12 days using the app
May 19, 2023

If you're looking to expand, Zonos is the absolute best way to do so! Their app integrates seamlessly into your store, and customer service is top-notch.

Movement By David
United States
21 days using the app
August 3, 2021

Zonos has been a very valuable addition to our site and allows us to ship globally in a very manageable and efficient way. With the Zonos app we are able to provide accurate duties and taxes calculations to our customers at checkout which they then pre-pay to avoid any customer service issues upon delivery. We are able to ship internationally with confidence with Zonos.

Jennifer Meyer
United States
Almost 5 years using the app
July 23, 2019

Easy to install and a great user experience. Automatically calculates at checkout and no surprise duty fees for our customers.

Nurish.Me, Inc.
United States
Over 4 years using the app
July 23, 2019

Brilliant App.

Phenomenal support. Travis has gone well above & beyond to assist in everything from initial setup to fullon customization.

Highly recommend for anyone selling cross-border

Lauren Moshi llc
United States
About 4 years using the app
Edited June 29, 2022

We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and just plain helpful. Such a breath of fresh air from so many companies with outsourced customer service, people that don't seem to even understand questions, let alone have answers. Than you guys!

World Rugby Shop
United States
Almost 4 years using the app
August 11, 2019

Genius app.

Travis has gone well above & beyond providing exceptional support & nonstop customization the whole way... even on weekends.

0 issues.

Highly recommend

Michael Lauren
United States
Almost 4 years using the app
January 20, 2022

Zonos takes the guess work out of selling abroad. More importantly, our international customer love and appreciate the full transparency that comes with having the total landed costs prior to checkout. It's a win-win for all involved.

Angela Caglia Skincare
United States
Almost 4 years using the app
Zonos replied March 4, 2022

Thank you for your feedback, we're glad you chose Zonos as your cross-border partner! We are delighted to add transparency to your international customer’s shipping experience.