Overall rating
4.1
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and easy to set up, with a free plan suitable for beginners and small businesses. They report increased store traffic, impressions, and sales after use. The app allows customization, including logo uploads, and its retargeting function effectively places ads on various websites. Many appreciate the responsive and helpful customer service.

Edited October 3, 2019

was emailed there's a "free forever" by Alex Velikiy (Growth Specialist) which turned turned out to be limited to a couple days, as it was no longer offered 4 days later once I had the opportunity to install/try the app. How is a Free Forever plan limited time only?

KWillems Designs
Canada
2 months using the app
Rontar Group OU replied October 4, 2019

Hi,

Thanks for the review and your question. The Free Forever plan is currently discontinued. Although it was completely free, stores would get only 3,000 ad impressions under the plan, which didn’t turn out to be nearly enough to drive any meaningful results for those stores.

So we’ve decided to introduce the Starter plan, which is 10X more effective than the Free Forever plan used to be. Also, the Starter plan costs just $60, which makes it affordable for virtually everyone.

I hope this helps.

P.S.: The last time we reached out to anyone with the Free Forever offer was September 23.

July 17, 2018

Would say just okay not much success one sale in whole month

Gift Bzaar
United States
2 months using the app
March 24, 2021

I hope to see results from this app. Will Surely use the premium subscription if it works out and refer others

Muezart India
India
About 2 months using the app
January 25, 2019

BE AWARE, TOTAL SCAM !!!!!!!!! very Disappointing in any sense , the worst was that they CHARGE for CLICKS not for Sales as they write in their policy they just Suck your Budget of 100$ that they initially requested NOT even one SALE what i can say, i have even make an OFFICIAL COMPLAINT on Shopify Support !
my Shop : www.eugfashion.com

EUG FASHION
United States
About 2 months using the app
Rontar Group OU replied March 14, 2019

Hi there,

I’m very sorry you haven't seen results from using our app. But I would like to give a detailed answer to your review:

1. We bill per click/impression, not per sale. This is clearly stated here: https://help.rontar.com/hc/en-us/articles/360002831574-How-does-Rontar-charge-my-account-

2. We did bill you $100 initially, but you spent only $55.81 of it. The rest was refunded to you upon your request.

3. You spent just $55.81 on retargeting, which may not always be enough to see sales. Sometimes you may spend $50 and see no sales, then you see 2 or 3 sales with the next $50 spent on ads. This is how it usually works.

If you ever decide to give our app a try again, we have a free plan now that you can use.

October 4, 2019

Wow! This is a very conflicted review since I saw that this app was working and actually installed it on two of my stores. The problem is, when I installed on the first one, I had responded to an ad for "Forever Free" and planned to try it before switching to paid. I got confused and couldn't find the button for installing the free version as it was at the bottom, under the two paid plans and so I added paid account. (On my second store, I found the way to install Forever Free)

I was told I could not get my $100 back but as soon as it was used up, I could switch back to the Forever Free plan. Now I've been trying to switch back for two days and I'm told it's discontinued. Only yesterday I was sent instructions to switch and when it didn't work, I got the message about it being canceled.

Is it a good product? Yes, I believe so, especially if you have enough traffic to drive it on a paid one. With the free, you could potentially build up to enough. Am I happy? No, not at all. I never would have abused the Forever Free and wanted to use it to truly get on my feet and then upgrade but now I'm upset and am thinking about uninstalling it.

As this plays out, I may be back to change my review. Right now, I'm frustrated.
Michelle
memorable-treasures.com
furbabywhims.com

Fur Baby Whims
Canada
3 months using the app
Rontar Group OU replied October 4, 2019

Hi,

Thanks for your review and for using our app.

Unfortunately, the Free Forever plan turned out to be ineffective for most of our customers. Although it was completely free, stores would get only 3,000 ad impressions under the plan, which is not nearly enough to see any meaningful results in terms of clicks/conversions.

So we’ve decided to introduce the Starter plan, which is 10X more effective than the Free Forever plan used to be. Also, the Starter plan costs just $60, which makes it affordable for virtually everyone.

I hope this helps.

June 27, 2019

2000 impressions over a 30 day period and not 1 click back to the site. Have to wonder where the ads are being shown and to who? I would expect at least one or two click backs. I can appreciate not getting any sales, but to not get any visitors makes me wonder the effectiveness of this platform for my business. Free is good, but 0% of 0 is still 0 :)

Fleetwood Digital
Canada
About 2 months using the app
Rontar Group OU replied June 28, 2019

Hi,

I’m sorry you didn’t get the results you expected from using our app. I took a look at your campaign and see that you did receive about 2,000 ad impressions but no clicks. While it’s unusual to see such a low CTR, it’s too early to tell whether the campaign is effective or not due to the very low overall number of impressions.

Sometimes you get 2,000 impressions and no clicks/sales, then you see 5-10 clicks and a few sales with the next 2,000 ad impressions. This is how it usually works. We have a customer that had a similar situation to yours. They had almost 4,000 ad impressions and just 2 clicks (which is low), but the situation changed completely with bigger numbers: https://blog.rontar.com/upgrading-from-the-free-forever-to-starter-plan

Another reason could be the quality of inbound traffic. If the quality is low then retargeting will drive poor results as well. We don’t have access to this data so I can’t comment with 100% certainty on this.

Hope this helps.

November 1, 2016

Unfortunately, I can't trust the conversion reports for this app. The very first conversion we got with the app was from a transaction that happened 3 months before we even started using the app. That was very suspicious.

Additionally, we've found other transactions that are from friends/family that we know are also not attributable to any ad.

It does seem like ads are displayed because I've seen them (once). But the conversion reports give you the impression that the ads are working. They are not. In fact, we discovered products that had not been for sale for weeks being advertised.

Overall, disappointed.

Baroness X
United States
3 months using the app
October 16, 2019

I installed a few weeks ago and I am able to see that I do get traffic and clicks from this app. So far, no directly creditable sales but traffic is where it starts and I'm definitely getting that. I am glad I installed this.

Memorable Treasures
Canada
2 months using the app
February 17, 2020

I used this app to help drive customers to my store. Every day I am seeing more people visiting the store. Thank you!

Bradford Ave
United States
About 1 month using the app
November 5, 2019

I just installed it. It was very easy and fast. It looks very nice and you can customize it. Looking forward for great results.

String Power
United States
3 days using the app