Reviews (683)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its simplicity, user-friendly interface, and seamless Facebook integration. They value its AI-powered advertising funnel for effective ad campaign management and optimization. Merchants report increased traffic, sales, and lower cost per click. The customer support is praised for promptness and expertise. Features like live chat, automatic campaign optimizations, preset audience targeting, and detailed analytics are well-received. Some merchants even saw their first sale within days of use. The refund procedure is also efficient.
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Subject: Discrepancy in Total Spending and Meta Charges - Urgent Resolution Required
Dear EasyAds Support Team,
I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered while using your app and Meta's billing system. I have recently deleted the EasyAds app and turned off the campaign associated with my ad account, yet Meta continues to charge me an excessive amount.
According to the information displayed on your app, my total spending amounted to PKR 964/-. However, to my surprise, Meta charged my account a significantly higher sum of PKR 1,733/-. This discrepancy in billing has caused me great dissatisfaction and financial strain, especially considering that I had already taken steps to delete the app and deactivate the campaign.
I kindly request your immediate assistance in resolving this matter. It is essential for me to receive an explanation for the overcharged amount and to ensure that I am not billed any further. Additionally, I would appreciate a prompt refund for the excess charges I have already incurred.
I have chosen to use your platform with the expectation of fair and accurate billing, but this experience has left me with a negative impression. I trust that you will take this matter seriously and provide me with a satisfactory resolution.
Please acknowledge the receipt of this message and inform me of the steps you will take to rectify the situation. I can be reached at [your contact information] if further details or clarification are required.
Thank you for your immediate attention to this matter. I look forward to a swift resolution.
Yours sincerely,
Aamir
Hi Aamir,
Thank you for trying Easy Ads for Facebook ads.
Kindly note that the Easy Ads for Facebook Ads dashboard derives its data from your Ads Manager, meaning, the data displayed on your Easy Ads Dashboard cannot in any way have discrepancies, as it is derived directly from your Ads Manager. If there were any issues, the data will not show in the first place.
While checking your dashboards, please make sure that you are comparing the same time range.
Regarding the charge of 1733 PKR or $6 USD, your daily budget was set at 2000 PKR or $7 USD a day. As mentioned on the billing area of this same page, you are charged for your ad spend by Meta via the payment method associated with your account. Kindly reach out to Meta support to assist you in further understanding how its billing system works with the payment threshold you set up on your ad account.
Finally, we'd be more than happy to reverse any pending app charges to help alleviate your frustration. Kindly reply to our email with a screenshot of your Shopify bill.
Looking forward to hearing back from you.
Kindest Regards,
Maria
It's been 8 hours since launched, 7 hours since ad is active, their's no trafic from them on my site at all. It's all a scam. They just want to bill you. That's it.
Hi BucciLuxury,
Thank you for giving Easy Ads for Facebook Ads a try. We're sorry you didn't like it.
Kindly note that campaigns go through a review by Meta, which take anywhere from 5 minutes to 48 hours. After that, it's normal for your campaign to take some time to deliver.
Easy Ads for Facebook Ads is a Meta Badged Technology Partner, meaning, the campaign is launched through the official Meta API.
If your campaign does not deliver, it will not spend, so we're not quite sure how you concluded that it is a scam since you were not even charged for your ads in the first place.
There are also many reasons why your campaign may never deliver. You went ahead and added a review before our team had the chance to investigate what caused this.
Also, kindly note that you are charged by Shopify for your third-party apps, which is why the app's fee is added to your Shopify invoice and not a separate invoice. The app developer has no access to your billing information or the ability to charge you. However, we can approve a charge reversal or a refund for Shopify to process.
Please reply to our email with a screenshot of your bill so we can proceed with a charge reversal or refund depending on your case.
Best,
Maria
Loved the app.
its good
Didn't manage sell a single product not recommended
Hi LISA TREND MALL,
Thank you for reviewing Easy Ads for Facebook Ads.
Kindly note that on your website, you are selling counterfeit goods of popular brands, yet you do not mention being a verified or accredited reseller.
Meta strictly prohibits this practice, and ads promoting such goods get disabled almost immediately.
We tried to reach out to you via live chat support numerous times, but you did not respond.
We recommend that you reconsider the products you're promoting before launching ads. Once you change your product selection, we'll be more than happy to restart your free trial.
Best,
Maria Chan
Great tool.
pls review this app is not work for me
Thanks for you
Uma experiência muito boa, bem fácil e prático o APP, ainda não tive retorno, mas eso o começo. Pra cima com a Easy Ads for Facebook Ads.
Good