Enquire Post‑Purchase Surveys

Enquire Post‑Purchase Surveys

by Hodi, Inc.

Post-purchase survey & customer intelligence platform.

5.0 of 5 stars(26 reviews)

Effortless Setup

No styling necessary. Your survey intelligently styles itself to fit in with your theme's existing branding. Get up and running in 2 minutes

Actionable Insights

Using our analytics dashboard, easily compare your survey results to campaign UTM parameters to better understand your customer journey.

Per Order Analysis

Curious about an individual customer response? No problem. View individual order responses in our responses tab.


About Enquire Post‑Purchase Surveys

Install Enquire Post-Purchase Survey now to learn more about your customers and understand your marketing efforts. ★★★★★

Enquire's integration with Shopify and Shopify Plus lets you create your post-purchase survey and be up and running in less than one minute–automatically styled to fit within your existing theme design.

Integrations include Shopify Flow (Shopify Plus only), Recharge Payments, & Google Analytics.

"One More Thing: Where Did Your Hear About Us?"

With many of your conversions coming from direct and branded organic search, it’s difficult to understand what’s really working and what isn’t. By asking your customers directly where they heard about you, you'll receive actionable insights into what’s working and what isn't.

Compare Individual Survey Responses With Last-Click Referral Sources

In your responses dashboard, easily compare individual survey responses with the referring site that drove your customer to your site. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.

Customize Your Survey To Learn More About Your Customers

A few examples of questions we've seen merchants use: * One more thing: How did you hear about us? (default) * What best describes you? * What product should be make next? * How would you rate your shopping experience? * What is your preferred method of connecting with us? * Looking for more ways to segment your email lists? Use survey response data!

Features Overview

  • Customize your survey question from our default “How did you hear about us?”
  • Update possible answers to match your marketing efforts. Enable or disable the ability for customers to write in an "Other" response.
  • Choose to only show your survey to new customers.
  • Compare individual customer answers with your referral sources and UTM parameters.
  • Customize the survey confirmation message to your liking – even include a discount code for future purchase.
  • Receive a weekly email with your survey response data.

Custom Survey Location (Shopify Plus Only)

Merchants on Shopify Plus can customize the location of their survey by simply adding a tag to the Checkout.Liquid template.

What's New

  • Shopify Flow Integration
  • Recharge Payments integration
  • Sort by date range

Coming Soon

  • Third-party integrations (Smile.io, Zapier)
  • Multi-survey & multi-question support
  • Advanced analytics
  • Auto-categorization

Integrates with

  • Google Analytics,
  • Recharge,
  • Shopify Flow

Media gallery

Support

Pricing 14-day free trial

Enquire Basic

$9.99/month

  • Unlimited responses

  • Google Analytics integration

  • ReCharge integration

Enquire Pro

$19.99/month

  • Unlimited Responses

  • Google Analytics integration

  • ReCharge integration

  • Shopify Flow integration

  • Remove Enquire branding

  • Export responses as CSV

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 26 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
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  • 3 of 5 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
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Most recent reviews

Backdrop

We're big fans of the Enquire post purchase survey. It's super easy to set up and the engagement is fantastic. Seems like a lot of people use it for referral attribution. We've found that information is mostly available elsewhere so we've used it to capture insights we wouldn't get elsewhere. Customer service is also fantastic. Excited to see this tool evolve.

Otherland

Very easy to instal and the customer participation rate is off the charts! Definitely our best source for attribution!

Twice

I feel like I'm in on a Shopify integration secret...this app is brilliant! I check it almost every day, response rates are really amazing and it gives us great insight into where our customers are coming from. Conversion attribution by the customer, right at the moment of purchase that isn't obtrusive to customers at all...this app should be used by everyone.