Enquire Post Purchase Survey

Enquire Post Purchase Survey

by Hodi, Inc.

Post purchase survey & marketing attribution platform

5.0 of 5 stars(74 reviews)

Two-Step Questions

Add a follow up question to each question response. If a customer selects "Influencer", follow up with "which one?" *Currently in Beta.

Immediate attribution data

Easily compare survey results to UTM parameters to better understand your customer journey or push data to 3rd parties with Shopify Flow.

Turnkey survey design

Your post purchase survey intelligently styles itself to fit in with your theme's existing branding. Get your survey up in 2 minutes.


About Enquire Post Purchase Survey

Install EnquireLab's Post Purchase Survey now to learn more about your customers and understand your marketing efforts.

Enquire's integration with Shopify and Shopify Plus lets you create your post purchase survey and be up and running in less than one minute–automatically styled to fit within your existing theme design.

Integrations include Klaviyo, Recharge Payments, Google Analytics, CartHook, Rockerbox, & Shopify Flow.

"One More Thing: Where Did Your Hear About Us?"

With many of your conversions coming from direct and branded organic search, it’s difficult to understand what’s really working and what isn’t. By asking your customers directly where they heard about you, you'll receive actionable insights into what’s working and what isn't. Whether you're advertising with Influencers, on Podcasts, or on TikTak, once implemented a post-purchase attribution survey will become part of your marketing arsenal.

Two-Step Questions

We built our response clarification feature to allow you to drill down into a response for further feedback. For example a user selects "Influencer", follow up and ask which one!

Compare Individual Survey Responses With Last-Click Referral Sources and UTM Parameters

In your responses dashboard, easily compare individual survey responses with the referring site that drove your customer to your site. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.

Customize Your Survey To Learn More About Your Customers (multi-question support coming soon

A few examples of questions we've seen merchants use: * One more thing: How did you hear about us? (default) * When did you first hear about us? * What best describes you? * What product should we make next? * Looking for more ways to segment your email lists? Use survey response data!

Features Overview

  • Customize your survey question from our default “How did you hear about us?”
  • Update possible answers to match your marketing efforts. Enable or disable the ability for customers to write in an "Other" response.
  • Choose to only show your survey to new customers.
  • Compare individual customer answers with your referral sources and UTM parameters.
  • Customize the survey confirmation message to your liking – even include a discount code for future purchase.

Custom Survey Location (Shopify Plus Only)

Merchants on Shopify Plus can customize the location of their survey by simply adding a tag to the Checkout.Liquid template.

What's New

  • Two-step questions (i.e. Influencer --> which one?)

Coming Soon

  • Multi-question support (December 2020)
  • Additional third-party integrations (Smile.io, Zapier)
  • Advanced analytics

Questions?

Call or text us at (646) 956-4544

Integrates with

  • Google Analytics,
  • Recharge,
  • Shopify Flow,
  • google tag manager,
  • Klaviyo,
  • Carthook

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Starter

$10/month

  • Unlimited Responses

  • Google Analytics integration

Enhanced

$30/month

  • Unlimited Responses

  • Export Responses

  • Klaviyo Integration

  • ReCharge Integration

  • Shopify Flow Integration

  • Rockerbox Integration

Pro

$60/month

  • Unlimited Responses

  • All Integrations In Enhanced

  • Export Responses

  • Remove Enquire Branding

  • 2-Step Questions (Beta)

Pro Enhanced

$100/month

  • Unlimited Responses

  • Multiple Surveys

  • All Integrations

  • Export Responses

  • Remove Enquire Branding

  • 2-Step Questions (Beta)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Tenzo Matcha

The app works perfectly! Super great founder. Very helpful, tells me exactly what I need to know to make our store successful!

HISTORLY

The nicest customer service I have ever encountered. Awesome app, really easy and adds high value. LOVE IT!

H.V.M.N.

Love this app. 2 minutes to set up. After using it for 7 days, we noticed higher completion rates than the 3 other post purchase survey apps we tested. Also love how it connects to landing page and order data. Having such strong attribution data is helping us identify several pockets of inefficient spend, which we were able to rebalance into more profitable channels.